Beyza Samangül Email & Phone Number

Malta

As a dedicated Payment and Settlement Officer at Swissquote Financial Services, I play a pivotal role in managing and executing critical financial transactions, contributing to the seamless operations of one of the industry’s foremost online financial institutions. I specialize in executing payments, facilitating trade settlements, and ensuring precise account reconciliation.Key Responsibilities:-Payment and Trade Execution: Orchestrate payment processing and trade settlements, adhering to detailed client instructions to ensure streamlined, secure, and accurate transactions.-Account Reconciliation: Conduct meticulous reconciliations across company and client bank accounts, cash reserves, and security holdings, safeguarding financial integrity.-Client and Third-Party Relations: Serve as a key communication liaison, providing prompt and professional support to clients and interfacing with external stakeholders.-Strategic Operational Support: Assist the Senior Custody Operations Manager and Swissquote’s executive team with high-level projects and operational initiatives, contributing to company-wide goals and service excellence.

In my role as an E-Commerce Logistics Specialist at Altınbaş, I managed logistics operations and inventory control for multiple e-commerce platforms. I ensured stock accuracy, streamlined order invoicing, and generated regular sales performance reports to drive informed decision-making. Additionally, I collaborated closely with CRM to resolve customer requests efficiently.Key Responsibilities:-Oversaw stock control and production tracking for timely order fulfillment.-Issued invoices for prepared orders, supporting accurate financial records.-Compiled and analyzed weekly and monthly sales reports.-Coordinated with CRM to address and resolve customer requests.

As an E-Commerce Logistics Assistant Specialist, I facilitated the end-to-end order management process for Altınbaş across multiple online platforms. My role focused on inventory sourcing, invoicing, and tracking shipments, ensuring a smooth customer experience from order placement to delivery.Key Responsibilities:-Managed orders across diverse platforms, including Etsy, Trendyol, and company websites.-Sourced products and prepared them for billing, ensuring fulfillment accuracy.-Coordinated shipping logistics and monitored order tracking for timely deliveries.

In this internship role with LASDER, I gained hands-on experience in logistics documentation and data management. My responsibilities included processing delivery notes and handling ÖTL (End-of-Life Tire) follow-up, alongside providing meticulous data entries for e-invoices and financial transactions.Key Responsibilities:-Reviewed and entered delivery notes and scale weighing receipts.-Managed e-invoice data entry and prepared invoices for contractor payments.-Organized and maintained document archives for seamless retrieval.

In my customer service internship at Ferroli, I supported the customer service team by managing insurance sales, addressing customer inquiries, and coordinating service requests. My focus was on building strong client relationships and providing efficient solutions to customer issues.Key Responsibilities:-Assisted in the sale of additional insurance products to customers.-Opened and documented fault records, referring cases to authorized service centers.-Communicated with customers to resolve inquiries and maintain satisfaction.-Organized and archived fault records for efficient reference.

Education record

Lisans Derecesi, Uluslararası Lojistik Yönetimi

Önlisans, Sivil Hava Ulaştırma İşletmeciliği