Bez Baker Email & Phone Number

London, Gb

London, England, United Kingdom

Working with one of Intapp's largest strategic legal accounts to ensure effective global adoption of the DealCloud CRM solution and to maximize the return on their Intapp investment. Acting as a trusted advisor and subject matter expert, guiding and strategically advising the most senior client stakeholders regarding CRM. Translating business requirements into program strategies/actions and collaborating with the Product Teams advocating on behalf of the client in the evaluation of product enhancements. Ensuring successful implementation planning, solution preparation, delivery, and execution of initiatives that are complex and strategic in nature.

London, England, United Kingdom

Ipswich, England, United Kingdom

Managing the day-to-day operations of the CRM platform (Intapp DealCloud). Proposing, developing and executing the CRM strategy to support Birketts business goals. Consistently recommending, implementing and managing improvements to the CRM. Ensuring an effective system of data management in accordance with GDPR regulations is followed. Measuring performance of KPI’s and providing insights from the data to the senior leadership team.Providing project management when implementing new or upgrading existing products, such as moving from OnePlace (Salesforce) to Intapp Dealcloud, integration with Microsoft Outlook 365 to surface Relationship Intelligence, Client Matter Management (CMM) and financial systems.Presenting to stakeholders across the business to improve adoption from the top down. Encouraging adoption by presenting at team meetings to provide education and training on the benefits of CRM and best practice across all areas of the firm. Ensuring users’ needs are reflected in the CRM and that lawyers and business support teams can effectively manage changes, new features and new ways of working.Managing external relationships with suppliers. Building strong relationships with a variety of cross functional teams. Collaborating with the Marketing team and e-marketing supplier (Vuture) to ensure delivery of campaigns are integrated into the CRM and measured effectively. Working closely with the Client Development team in ensuring best practice is followed by colleagues and the client feedback process is captured within the CRM.

Bury St Edmunds

Managing data projects that influence the way the Ashtons business develops focussing on maximising revenue growth by establishing and managing new processes using existing or emerging technologies. Leading teams across the business to change the way they currently work with new business growth and embracing new best practices.Planning, developing and implementing strategies for marketing campaigns using our CRM platform with overall responsibility for data extraction, leads management and evaluation of the effectiveness of CRM Campaigns.Managing the reporting of data from our CRM for use at key management meetings to provide insightful, intelligent data analysis.Working within the Business Development team to maintain and grow the 1 Scheme (@1scheme) client base. Account management of existing and potential Ashtons Legal commercial clients and a range of organisations in the wider market.

Providing executive coaching to help individuals gain self-awareness, clarify their goals, achieve objectives, unlock potential and act as a sounding board. Administering and interpreting the Myers Briggs Type Indicator Instrument to individuals and teams and providing methods and knowledge to assist clients in understanding their MBTI results. This would typically be followed up with individual coaching sessions.

Reading, United Kingdom

SlipStream provided outsourced sales and marketing services to the IT industry. I reported directly into the board and had overall responsibility for the digital communication services line of business. Clients included Sun, IBM, McAfee, Oracle, Microsoft and AIM Technologies.o Managing the IT Support team, developers and digital marketing team;o Improving utilisation and processes across the business;o High level sales and account management to some of SlipStream’s largest clients;o Campaign management of multiple, high-profile projects;o Managing the full life cycle of the development of web based applications for the business and its clients;o Providing consultancy to clients on Digital Marketing best practices.

Providing leadership of this non-profit, independent user group focused around .Net professionals, developers, business decision makers and students. The group was formed to facilitate the networking of .NET developers in the Thames Valley area and was dedicated to promoting .NET technology. The group provided the opportunity to share and learn from each other’s experiences using .NET and associated technologies and had approximately 500 active members with regular, well-attended events.

Reading, United Kingdom

Strategic business development, driving sales, developing and managing new business relationships and overall direction of the Precision team.o Managed the full life cycle of a variety of significant web based (B2B and B2E) projects for Microsoft UK/EMEA, other independent organisations and local government projects;o Overall management of external relationships with large digital media agencies, independent suppliers and internal developers;o Providing strategic advice to clients on internal communication tools, eLearning applications and web portals to improve communication and processes;o Over achieving annual sales targets, year on year;o Established a strong reputation with Microsoft to become a preferred vendor of specialist web and application development;o Building long term partnership opportunities with Microsoft, Unisys, Morse, HP and other large IT organisations;o Delivery of presentations to graduates, post graduates and business leaders;o Key involvement in community initiatives, projects and partnerships for both Microsoft and Connect Reading.

Reading, United Kingdom

Provision of consultancy services for Microsoft in the UK and EMEA.o Meeting and presenting to all levels of staff to understand department level intranet needs, analysing outputs and co-ordinating development of projects;o Maintaining relationships with key suppliers of on-line development projects including specialist media agencies;o Working with the Technet/MSDN teams to provide consultancy at Roadshows around the UK;o Management and strategic advisor to the Internal Communications team to improve employee communications and processes across Microsoft in the UK and EMEA;o Lead Consultant on moving www.microsoft.com/uk (the 2nd highest hitting site in the UK at the time) into a Content Management tool. Achieving buy-in from content managers and managing online agencies.

London, United Kingdom

Management of the Trading Floor Support teams, Business Analysts and Call Centre for Operations. Streamlining processes to positively improve visibility and reputation of IT services across the business.o Providing account management to multiple areas of the Barings business;o Performing measurement and analysis of customer satisfaction;o Managing, monitoring and analysing SLAs for the Call Centre;o Developed, implemented and managed processes to enhance CEM;o Successfully introduced KPI’s within the Support teams and Call Centre;o Developed and rolled out policies and processes to procure and manage outsourcing of software/hardware for the Trading Floor;o Project management of the move of 500 traders to new premises.

Reading, United Kingdom

Providing top tier technical support and account management to the Legal sector on Microsoft Office applications and inter-operability. Based 50/50 onsite/offsite at customer location.o Developing, maintaining and improving relationships with Enterprise accounts;o Providing technical account management to a selection of key law firms within the City;o Ensuring issues/bug fixes were thoroughly examined, replicated and reported directly to developers in Seattle for software updates;o Building a trusted relationship with Product Developers in Microsoft Corp, Seattle;o Cross team training to improve technical and customer engagement techniques;o Providing technical advice to customers at IT shows (Windows Show at Olympia etc);o Delivered training across the UK business on Licensing of Microsoft products.

Weybridge, Surrey