As Head of Studio at kyberQuest, I lead our team in developing our first video game. My role involves directing the creative vision, managing project lifecycles, and ensuring operational excellence. Key Responsibilities:- Leadership: Guiding the studio's creative and strategic direction.- Team Development: Mentoring and growing a diverse, full remote, talented team.- Project Oversight: Managing game development from concept to launch.- Innovation: Encouraging new technologies and creative practices.- Operational Management: Optimizing resources, budget, and processes.- Stakeholder Collaboration: Working with partners and the gaming community.

⦁ In charge of growing and engaging the spanish speaking markets of Fortnite and the Epic Games Store⦁ Built and maintained a community of worldwide top tier influencers to help us with our campaigns and initiatives⦁ Built a community from scratch reaching over 1 million followers in our YouTube channel with locally produced and idealized initiatives⦁ Designed engagement initiatives that have been used globally and reached millions of players.Between the achievements of this last endeavour I would like to highlight:⦁ Broke the world record on gaming events streamed in YouTube in the first ever 100 influencer and celebrities tournament ever made. ⦁ Single-handedly created events involving worldwide top tier content creators such as Grefg (13 M followers), ElRubius (37 M followers), Willyrex (15 M followers).⦁ Built the biggest local Fortnite social channels using locally executed initiatives that have been later on adapted to other countries

⦁ Work within EA’s vibrant and ever-growing Answers HQ community by interacting with the players, providing support, engagement and moderation⦁ Single-handedly translating and implementing the Spanish community ⦁ Created a community from scratch, reaching more than 33.000 contacts in less than a year⦁ Managing a volunteer team of 6 people that were identified as VIP’s and handpicked as such⦁ Creating player events for various EA titles with #CharlasEnElJeep being the biggest and first event for the Spanish Battlefield Community and over 700 people watching the live stream every week I’m also the Spanish Community Manager for the Battlelog and the Battlefield Forums, the home of the Battlefield series and every discussion about the world famous shooter series. ⦁ Completely in charge of the Spanish Battlelog section for the complete Battlefield series⦁ Maintaining the community and creating personalized content and events on a daily basis ⦁ Creating new community initiatives that improve community sentiment

⦁ Data entry of customer information and keeping track of received data documents⦁ Preparing and sorting documents to be entered into the system⦁ Making necessary corrections to information to ensure all data is accurate⦁ Perform other duties as assigned by the management team

⦁ Responding to player enquiries in a timely and professional manner⦁ Providing high quality support via phone, ticket and in-game chat for all Blizzard games

⦁ Improving internal processes and the work methodology of the team ⦁ Implementing the Scrum method⦁ Creating and managing the campaign of bitSmith’s first game “Ku: Shroud of the Morrigan” and achieving Greenlight on Steam

Masked Games was a small games company founded in 2011 with the dream of creating a unique playing experience aimed to all those that love classic beat ‘em up games. Even though Masked Games never release a finished product, the entrepreneurial road was highly motivating and great for our personal development. The development was seized after not being greenlit on Steam.⦁ Managing a team of 5 developers working remotely from all over the world ⦁ Development of programming & designing skills ⦁ Developing a functional demo of the game with perfectly implemented assets

⦁ 1st Spanish Player Support Specialist for Riot Games Europe, responsible for… ⦁ ...growing and developing the Spanish League of Legends community⦁ Creating the biggest events & tournaments on the Spanish market for: ⦁ LAN parties ⦁ ESL Spain ⦁ LVP (similar to ESL Spain) ⦁ Being in charge of moderating and developing the Spanish forums ⦁ Introducing Spanish professional players to League of Legends ⦁ Guiding these players through the first steps of the game ⦁ Translating game content and news from English to Spanish⦁ …delivering a timely and accurate customer support experience ⦁ Gather information about charge backs, handling fraud cases ⦁ Being in charge of taking action against TOS / EULA violations

⦁ Managing a team of 5 administrators ⦁ Being in charge of organizing and administrating different tournaments in Spain⦁ Being in charge of creating and organizing the marketing campaign for ESL Spain as a volunteer.⦁ Translating English news into Spanish

⦁ advising customers, complaint & return management⦁ excellent customer relationship management⦁ programming software to detect lost packages inside the inventory hanger of IKEA Barakaldo