Brandon Falle Email & Phone Number

Farmington, Mi, Us

Responsible for Providing all project reporting on a daily, weekly, monthly, and yearly basisMeeting with Client to gather report requirements, reporting scheduleUpdating and modernizing existing reports as duels and data changesTrain management staff on existing and new reports.Provided peer support when needed to Resource Agents, Quality staff and Training staff

Responsible for Documenting, reviewing, and leading all change management activitiesMeeting with Client to gather documentation, schedule, and requirements for each changeAnalyze new processes to identify, analyze, and prepare risk mitigationEvaluate and ensure project readinessTrack and report issues.Provided peer support when needed to Resource Agents, Quality staff and Training staffResponsible for tracking and implementing multiple new launches in a project coordinator roleMajor projects includeo Travel to and Launch of a new call center in Bucharest, Romaniao Travel to and Launch of a new call center in Manila, Philippineso Launch of a new call center in Sibiu, Romaniao Upgrade of help desk and client, systems from Windows XP to Windows 7

Southfield, Mi

Coordinate and oversee all training for the projectCreated project training materialsTaught and mentored new staff

Southfield, Mi

Monitored call trends using IEX and other tools, looking for common call elements that may impact multiple customersResponsible for processing requests from external customers as a First level supervisor as neededResponsible for ticket escalations sent over as client concernsWork with vendors to facilitate the replacement of damaged products

Southfield Mi

Responsible for processing requests from external customersResponsible for assisting end users with how to, and technical support issues.Work with vendors to facilitate the replacement of damaged products

Livonia, Mi

Diagnose and repair a variety of different brands of computers with software and/or hardware problemsBuild new open architecture computers or upgrade existing computers in compliance with customer requests including installation of software, data transfers and/or integrationProvide telephone support for user software and hardware problemsPerform on-site repairs and networkingHandle customer complaints and questions with regards to service issues

Extensive knowledge of current hardware and software available in order to customize systems to customer’s needs, specifications and budgetWork with vendors to facilitate the replacement of damaged productsResponsible for an accurate total of all sales and cash at the end of each business day

Southfield, Mi

Responsible for booking travel packages for customersHandled training of new employeesHelp desk support for off-site agents using multiple booking systems

Southfield, Mi

Handle customer complaints and questions with regards to service/sales issuesDiagnose and repair a variety of different brands of computers with software and/or hardware problemsBuild new open architecture computers or upgrade existing computers in compliance with customer requests including installation of software, data transfers and/or integrationExtensive knowledge of current hardware and software available in order to customize systems to customer’s needs, specifications and budgetProvide telephone support for user software and hardware problemsWork with vendors to facilitate the replacement of damaged productsResponsible for an accurate total of all sales and cash at the end of each trade showManage setup and tear down of boothManage multiple employees both during and between each trade show