Brianna Fletcher-Davidson Email & Phone Number

▪ Coordinates activities with vendors such as co-manufacturers, R&D resources, CPG, and external suppliers▪ Supports employees during performance reviews to gain insight on improvement plans to boost productivity▪ Acts as a liaison between customers and carriers, as well as internal support and account representatives▪ Leverages company products and resources to provide a full-service experience for customer operations▪ Creates, modifies, and tracks project plans and timelines to help with task management and quality assurance▪ Speaks with contract manufacturers and works with project leads in charge of packaging/commercialization

▪ Handled laboratory cases and projects to complete diagnostics and fix issues with samples and report errors▪ Oversees daily shipment information and resolves issues, to ensure the scope of delivery and adhere to goals▪ Collaborates with Operations Specialists to campaign, price, propose, and achieve product sales initiatives▪ Services a high volume of accounts per week and finds solutions for project workloads for project members▪ Supports the graphic design and marketing team with product requirements, review, and artwork approval▪ Develops a working knowledge of vendor capabilities, limitations, and processes to decrease business risk %

▪ Led meetings and daily standups to reassess objectives and ensure the entire scope was fully understood▪ Devised quality solutions for Project Leads that were dealing with employee communication inefficiencies▪ Assisted in the onboarding of new hires and managed performance reviews to improve productivity levels▪ Created product plans and presentations for executives to keep them up to date with timelines and schedules▪ Garnered support for employees that needed 3rd party contractors to help with monthly projects and programs▪ Spearheaded fund allocation efforts and revised monthly budgets to gather adequate capital for new products

▪ Implemented marketing strategies to increase client satisfaction and retention rates by over 23% in Q2/Q3▪ Created plans for external client outreach on a team of client support specialists to improve relationships▪ Coordinated care between clients and preferred medical providers, which decreased miscommunication