Ben Grimm Email & Phone Number

Downers Grove, Illinois, Us

I’m a seasoned leader in Cloud Operations, DevOps, and SRE, with a track record of driving service excellence across AWS, Azure, and GCP platforms. At the heart of my work is a commitment to operational agility, financial prudence, and strategic growth. I actively engage with cross-functional teams to enhance service offerings and delivery, reinforcing my organization’s competitive edge. My dedication to professional development is underscored by my graduation from the Ensono Summit Leadership Program, positioning me to continue delivering innovative solutions and leading high-performing teams into the future.

Downers Grove, Illinois, Us

As the Leader of Technical Delivery at Ensono, I guided a multifaceted team responsible for a strategic client base across Mainframe, Private Cloud, and Public Cloud, managing an organization with $185M in annual revenue. My approach was holistic, underpinned by a keen focus on operational excellence and client satisfaction. My team and I were committed to not just meeting, but exceeding client expectations by delivering exceptional service, ensuring the integrity of their technical estates, and actively engaging in cost optimization strategies. This dedication to aligning our services with our clients' business objectives played a pivotal role in contract renewals and churn prevention. My tenure was characterized by an unwavering commitment to cross-technology expertise and fostering client trust through transparency and reliable service delivery.

Downers Grove, Illinois, Us

As the leader of the Technical Delivery Management team at Ensono, I managed the delivery of comprehensive Mainframe, Private Cloud, and Public Cloud solutions. My focus was on operational excellence and client satisfaction, ensuring our services were not only efficient but also finely tuned to our clients' technical needs. We emphasized cost optimization and service alignment, laying a foundation for operational success and sustained client trust.

Monroe, La, Us

As a Senior Manager of Major Incident Management at CenturyLink, I established and led a global team responsible for the swift resolution of critical incidents. I built the function from the ground up, implementing robust processes and ensuring clear communication channels across the team. Our primary goal was to minimize downtime and mitigate impact on business operations, providing our clients with reliable and timely responses to major incidents. My leadership in this area fostered a culture of excellence and accountability, which was pivotal in our success as a Managed Service Provider.

Monroe, La, Us

Monroe, La, Us

Was responsible for managing customer operations and providing technical oversight to a team of 24X7 engineers for Windows & Linux systems, Network, Storage, Web, and SQL & Oracle Database in support of services provided to my customers. The role required skills in multiple technologies, the ability to manage and implement projects, and possession of a deep conceptual knowledge of managed hosting technologies/services as well as network infrastructure. I was also responsible for assessing the efficiency of operational processes and remediating, documenting, and implementing as needed in order to provide 100% customer satisfaction. In order to fulfill this role's requirements, I had to display strong leadership skills and be able to influence and work effectively with cross functional teams.

Monroe, La, Us