Brandon Fluellen Email and Phone Number

Managed large amounts of incoming calls from medical providers and insurance members. These calls consisted of ordering supplies, medical equipment, or documents about the customer’s file, providing the member’s Evidence of Coverage (EOC)/Annual Notice of Change (ANOC) information, or giving a breakdown of the member’s benefits (i.e., policy coverage, deductible, out-of-pocket payment, etc.). Contributed to team effort by accomplishing related results as needed. Provided accurate and valid information using the proper methods (HIPAA) and tools (IKA systems, NCompass, Express Scripts, etc.). Advised clients on in-network providers when necessary. Handled complaints, provide proper solutions (escalation if necessary), and follow up to ensure the customer receives an appropriate resolution. Followed communication procedures, guidelines, and policies.

Ordered and received payoffs, estoppel letters, and tax information. Managed office matters including procuring office supplies (and dealing with those vendors). Handled logistical matters such as storage, distribution, utilization, and disposal of materials/furniture. Processed the lender’s closing instructions, thus inputting lender figures into LandTech to generate a closing statement. Calculated and prorated property taxes for the closing settlement statements. Set up or released bank wires from the ESCROW account. Created the firm's training manuals for all three departments (pre-closing, closing, and post-closing). Handled a high volume of client calls or emails throughout the day. Ensured the company's systems met industry standards by signing up for system classes. Initiated the change in the usage of LandTech program usage. Attended CLE courses and learned the new statutes and procedures in the industry. Collaborated with the courthouse or lien holders to resolve title issues and ensured clear title before closing. Generated mandatory title documents (i.e., commitment, closing protection letter, and chain of title) to the lender. Assisted in recruitment, onboarding/training, firing, and reviews of paralegals. This role consisted of me having a major role in the firm's Human Resources department. When hired, the firm had ten (10) paralegals, and at its height (due to coaxing from me), the firm reached an all-time high of twenty-eight (28) paralegals. Balanced closing figures with the lender, thus leading to a final CD/settlement statement. Contributed to meetings about the company’s profit progression (i.e., advertising the company in various forms—word of mouth, sponsorships, ads, and social media). The firm went from 30 (from the time I arrived) to 80 closings a week. Disbursed closing funds from LandTech. Conversed with the firm’s title insurance underwriters when a blemish appeared on title and sought out counsel from them on clear up a title error.

Tutored students in English/Literature, Social Studies, Mathematics, & Science. Devised alternative methods of learning to keep children interested. Helped students improve test scores and instilled confidence in them regarding test-taking. Provided tips for better study habits and randomly gave practice tests if necessary. Answered many childcare needs for parents leaving for business or personal trips, in afterschool care, or out for a day or evening. Concocted meals for children and maintained a clean environment. If necessary, aid children in bedtime preparation. Promoted an educational environment with fun activities. Sustained a child-friendly/safe environment. Administered first aid and medication if necessary.

Performed traditional administrative staff duties. Oversaw telephone calls throughout the office.Managed early dismissal of children. Aided the teachers in their every need. Generated documents for everyone on the staff and filed classified documents into their proper area.Assisted teachers in the classrooms when requested. Collected proper testing materials duringtesting periods. Collaborated with higher-ups so that each class had the appropriate materials to be successful. Interacted with the children, thus, providing me with a strong sense of leadership. Maintained the storage room inventory and ordered supplies when necessary.