Benjamin Meyette Email & Phone Number

California, United States

Costa Mesa, California, United States

Costa Mesa, California, United States

Provide C-level and V-level executives with dedicated VIP supportCoach IT Specialists on resolving levels 1 & 2 support tickets and escalation requirementsCoach POS Specialists on Menu, Inventory, and Employee management Liaise with in-house development team to refine applications to meet Operational needs Compile feedback from the field to assist with prioritizing development POS transitions and technology refreshesCoach HR and Operations Teams on timekeeping and reporting modules Assist with schedule building and employee on boarding as needed.Program POS menus to tailored to client needs Train and support Operations teams Install, configure, and validate new sites Tear down legacy POS systemsMulti unit cloud-based POS menu builds and management Add or adjust supplier items, UOM, and pricing Maintain POS Item/Mod mapping, Inventory, and Recipe databases OLO+DSP Menu managementCoordinate third party service updates and integrationsSpec out workstations, network needs, MDF/IDF hardware, and provision software licensesTrain new hires on best practices to avoid phishing and other threatsGoogle Workspace administration Add/Remove/Backup employees Add newly registered domains and properly configuring records Configure Google MDM policies per domain requirements Investigate user activity as requested for discoveriesMeraki Console administration Configure and deploy Cisco Meraki MX/MS/MR solutions Advanced network monitoring and troubleshootingResolve levels 2 & 3 Help Desk ticketsCritical after-hours and weekend support

Costa Mesa, California, United States

Basic network troubleshootingProvide dedicated support to in-office teamsProvision, maintain, and repair support center equipmentService POS equipment in the fieldTrack storage room equipmentPOS menu management, recipe builds, and supplier catalog maintenanceResolve all levels of Help Desk ticketsAfter-hours, weekend, and holiday supportCollaborate with IT Manager to create policies and best practices

Deployed Windows POS systems at 12 sites. Train staff on new equipment procedures and provide ongoing training to staff. Resolve all levels of help desk tickets, perform regular maintenance on equipment, and make repairs as necessary. Provide remote and after-hours support.

Hire, train, and coach employees to meet productivity goals. Create purchase orders for all daily operation materials and equipment. Create work schedules for 30 employees, adjust labor based on projected sales. Analyze sales reports for discrepancies. Monitor and investigate cash, time, and product theft. Build relationships with local business for fundraisers and special events to boost sales.

Los Angeles County, California, United States

Setup devices to be used daily, ensuring connectivity during peak usage for synchronizing with all locations. Troubleshoot and maintain tablets, phones, printers, and router. Open tickets for incidents, resolve or escalate as needed. Adhere to all security and CoC procedures.