AeroLeads people directory · profile
Ben Francis Email & Phone Number
Head of Customer Engagement
at
LTA
1 work email found
@lta.org.uk
4 phones found area 415, 207, and 206
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Head of Customer Engagement
Location
Greater London, England, United Kingdom
Company size
Who is Ben Francis? Overview
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Quick answer
Ben Francis is listed as Head of Customer Engagement at LTA, a company with 3 employees, based in Greater London, England, United Kingdom. AeroLeads shows a work email signal at lta.org.uk, phone signal with area code 415, 207, 206, and a matched LinkedIn profile for Ben Francis.
Ben Francis previously worked as Customer Engagement Manager at Lta and Digital Manager (Interim) at Lta. Ben Francis holds Professional Diploma In Digital Marketing, Marketing from Cim | The Chartered Institute Of Marketing.
Company email context
Email format at LTA
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{first}.{last}@lta.org.uk
86% confidence
AeroLeads found 1 current-domain work email signal for Ben Francis. Compare company email patterns before reaching out.
Profile bio
About Ben Francis
Customer Marketing and Engagement Strategist at LTA.My role is instrumental in orchestrating the operations of the Customer Engagement team while strategically presiding over LTA 'Advantage', LTA’s loyalty program. My responsibilities extend to overseeing the development and execution of B2B and B2C cross-channel strategies.Pioneering Customer Engagement Strategies At the helm of our Customer Engagement Strategies, driving a transformative shift in the way our stakeholders, including Fans, Players, Competitors, and Workforce (comprising Coaches, Venues, Volunteers, etc.), engage with our digital services. My focus is on personalising every interaction to cater to their specific engagement with the game, thereby enhancing their overall experience.Ownership of CRM and Engagement Platform (Salesforce Marketing Cloud)In addition to my strategic responsibilities, I am the product owner of Salesforce Marketing Cloud and lead a team of expert users, encompassing the cross channel Personalisation suite, Email Studio, Automation Studio, Journey Builder, and Einstein’s predictive and generative AI suite. My commitment is to fully harness its capabilities to orchestrate highly relevant and personalised, omni-channel experiences for our diverse audiences.Comprehensive Background and Consumer KnowledgeA degree in Sports Development and a Diploma in Professional Marketing, I offer more than a decade of hands-on experience. My expertise spans CRM, Customer Lifecycle Journeys, Loyalty Propositions, Project Management, Marketing, Commerciality and Audience Engagement, within two National Governing Bodies. This multifaceted experience allows me to understand and empathise with the intricate challenges faced by both internal and external customers.#CustomerLifecycle #CustomerEngagement #MarketingStrategy #Personalisation #LoyaltyPropositions
Current workplace
Ben Francis's current company
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Lta
9 roles
Ben Francis work experience
A career timeline built from the work history available for this profile.
Head Of Customer Engagement
Current
Jan 2024 - Present
Customer Engagement Manager
I provide leadership to CRM and Membership both busy functions that are responsible for key elements of the LTA's Fan Engagement strategy. I am responsible for building the LTA's relationship with Members (Fans, Players and Competitors) alongside key members of the games infrastructure, clubs, counties and volunteers.Collaborating with stakeholders across.
Apr 2019 - Jan 2024
Digital Manager (Interim)
Jul 2019 - Apr 2020
Customer Marketing Manager
Marketing lead for:All Stars Cricket (ASC) – ECB’s flagship entry level programme, aimed at providing children aged five to eight with a great first experience in cricket.ASC City Partnerships Project – Designed to drive South Asian involvement in ASC and build a network of 2,000 female activators in targeted urban communities around the country..
Dec 2016 - Apr 2019
Projects Manager And Financial Controller
ECB Association of Cricket Officials (ACO) is the membership organisation representing scorers and umpires for and on behalf of the England and Wales Cricket Board (ECB).Responsible for the recruitment, training and development of all cricket officials I worked daily with the membership services and education team based in Edgbaston to utilise CRM and.
Jan 2013 - Dec 2016
Projects Officer
Apr 2011 - Jan 2013
Young Officials Development Officer
Refined the Young Officials Award (Umpires & Scorers) and resources created in previous years using feedback from customers. Worked with ECB ACO’s volunteer delivery network to develop and embed a pathway to sustain the development and recognition of young officials.Engaged with key personnel responsible for events & competitions within ECB to secure.
Sep 2009 - Mar 2011
Airport Security Officer
(Regular summer job, whilst at university)Security Duties included vehicle and people searches and operating x-ray machinery.Gained first hand experience of maintaining customer confidentiality, handling confrontation and the ability to negotiate.
Jan 2007 - Aug 2009
3 education records
Ben Francis education
Professional Diploma In Digital Marketing, Marketing
Cim | The Chartered Institute Of Marketing
Bsc, Sports Development Management
University Of Portsmouth
Education record
Trailhead By Salesforce
FAQ
Frequently asked questions about Ben Francis
Quick answers generated from the profile data available on this page.
What company does Ben Francis work for?
Ben Francis works for LTA.
What is Ben Francis's role at LTA?
Ben Francis is listed as Head of Customer Engagement at LTA.
What is Ben Francis's email address?
AeroLeads has found 1 work email signal at @lta.org.uk for Ben Francis at LTA.
What is Ben Francis's phone number?
AeroLeads has found 4 phone signal(s) with area code 415, 207, 206 for Ben Francis at LTA.
Where is Ben Francis based?
Ben Francis is based in Greater London, England, United Kingdom while working with LTA.
What companies has Ben Francis worked for?
Ben Francis has worked for Lta, England & Wales Cricket Board (Ecb), and Baa.
How can I contact Ben Francis?
You can use AeroLeads to view verified contact signals for Ben Francis at LTA, including work email, phone, and LinkedIn data when available.
What schools did Ben Francis attend?
Ben Francis holds Professional Diploma In Digital Marketing, Marketing from Cim | The Chartered Institute Of Marketing.
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