Brian Franklin Email & Phone Number

Frisco, TX

Frisco, Texas

Principals have executed strategies with 33 different in-house and outsourced providers in 13 countries across 82 unique locations... Specializing in the development of multi-channel sales execution, customer experience design and self-serve strategies at the executive and senior manager levels.High-level offerings: - Evaluation of existing operational.

Irving, Texas

TXU Energy is the retail division and a subsidiary of Energy Future Holdings Corp. (EFH); a Dallas-based, privately held energy company with a portfolio of competitive and regulated energy companies. These businesses serve the high-growth Texas electricity market, which is one of world's largest and among the nation's most successful competitive.

Amsterdam; Netherlands

• International direct response marketing company specializing in the sale and administration of supplemental insurance programs for financial services and credit card industry for over 30 years; operating in 40.
• Accountable for business operations planning, forecasting, and strategy development for Remark’s North and South American operations. Administered a $6.4M operating budget while generating $24.4M in annualized.
• Directed international teams in start-up of operations for Argentina, Brazil, Costa Rica, Mexico, US and Canada. Grew call center operations from 3 centers to 16 with expansion into 6 countries.
• Presided over four-month rapid expansion project in Mexico increasing operations from a 11,000-hour single site operation producing $426K to three locations producing 23,000 hours and generating $1.6M in annualized.
• Conduct extensive research to identify and qualify vendors, develop RFPs, secure favorable contracts with outsourced business partners, and managed third-party provider performanceTechnology and Data Manager –
• Managed outsourced data/IT provider producing modeling/segmentation reporting, lead/marketing files, active and post-sales campaign intelligence and financial trending analysis.

Plano, Texas

• Recruited to direct and manage 4 strategic initiatives and capital budget projects relating to call center technologies and operations. Responsible for analyzing and developing business requirements to determine.
• Nortel Symposium Migration: Migration from Nortel Meridian queue environment to a multi-site, multi-server skill based routing business operation. Created business unit requirements, project/system workflows and.
• IEX TotalView Workforce Management: Once full implemented is completed, this application will allow operations to better plan service levels and staffing/growth requirements across 5 US locations consisting of 600+.
• SYMON Reader and Plasma display boards: An enterprise deployed solution utilizing both Plasma and Reader board technology for an integrated on-demand sharing of mission-critical information to a sales force at.
• Auto-Dialer Implementation: Responsible for RFP creation, vendor evaluation/selection and implementation of this technology for our Telesales Division. Increased company’s visibility into lead management by utilizing.

Plano, Texas

• Direct response marketing company with over $2 billion in revenues specializing in the sale and administration of supplemental insurance and membership services programs for the retail, financial services and credit.
• Director; Outbound Sales – Responsible for outbound sales of largest strategic business partner, Canadian and Hispanic operations, with Initial Annualized Premium in excess of $150 million contributing approximately.
• Senior Project Manager – Managed strategic projects for inbound & outbound sales, inbound customer service and cross-sell initiatives. Led business team that executed the reorganization of 40 customer contact centers.
• Inbound Agency Manager – Developed and implemented customer retention programs contributing $14.5 million of incremental revenue annually. Redesigned alternate billing processes, reducing cost per sale by 30% while.
• Project Manager I & II – Developed audit procedures for monitoring call center operations which eliminated excessive support services resulting in $200,000 in annual savings. Developed project plans including the.

Oklahoma City, Oklahoma

Dallas, Texas

• One of the 30 largest property and casualty insurance groups in the U.S. Provides primarily private passenger automobile insurance and a wide array of specialized commercial coverages for businesses and institutions.
• Key leader in the design and rollout of a new Strategic Business Unit’s comprehensive marketing plan for attorneys’ professional liability insurance.
• Responsible for product development and enhancement, cost effective, non-traditional point of sale marketing, informal market research/analysis and production of applications for new and subsequent renewal business to.
• Established marketing database design and updates for over 1,300 accounts and contacts.
• Developed and presented executive level proposals and marketing materials while managing direct mail programs.
• Provided consultation and direction for 5 outside production agencies that generated over $ 2,000,000 in incremental revenue.