Building the first model remediator (Neo '24)

Defined Intuit's GenAI strategy and created Intuit Assist from scratch - resulted in a market cap increase of $32.4 billion.Led a $20 million dollar turn-around effort to revitalize Intuit's global conversational and generative AI experiences for TurboTax, QuickBooks, Credit Karma, and Mailchimp -- delivering a new platform, corporate-wide strategy “Intuit Assist”, and largest ever increase in customer NPS in the history of the conversational AI program. Accomplished in 12 months in a global company with ~18,000 employeesLed market research and business strategy for Mailchimp's GenAI content features - the largest generative AI marketing deployment in the world - released to 20 million total customers.Recruited, trained and mentored a team of AI engineers from 5 to 22. Led a total team of 80 engineers and 6 product managers across 5 global productsStarted and finalized an executive level partnership between Nvidia’s Jensen Huang and Intuit’s Sasan Goodarzi.

- Developed a new conversational AI & intelligent automation practice area from scratch to 7 figure incomes- Recruited, trained/ up-skilled, and managed a team of AI/ML engineers, product managers, knowledge engineers, and UX designers- Created 2 new conversational AI product platforms, 2 new automation accelerator SDKs, developed GTM strategy, and successfully brought the products & accelerated containerized solutions to market direct and via channel partners- Delivered an enterprise conversational commerce product for several Fortune 500 clients that reduced enterprise transaction costs from $75 to under $1, reduced average resolution from 3 days to under 1 minute, increased peripheral purchases to the VAR by 18%, and reduced manual tasks for VAR account reps by ~15% via full end-to-end automation with a conversational interface - Delivered an employee self-service conversational assistant that automated 35-45% of employee service requests, reduced resolution time from over 24 hours to under 2 minutes, and reduced servicing cost by ~$25 per employee per month -- charging ~$5 per employee per month- Deployed zero/ few shot models for ad-hoc conversational product catalogs- Facilitated conversational automation roadmap sessions with c-suite executives at 70 Fortune 500 companies

- Led outbound platform strategy that resulted in a company wide total reach of 30+ million global users and 100+ million automated conversations- Acquired and led system design for novel conversational AI projects Lockheed Martin, Ford Research & Advancement, GTRI, Epic, Unity, Ford Advanced Manufacturing, Chick-fil-a, Mitsubishi Electric, Nissan, ZF, Genesys, Education First, Olive, Walmart, Stanley Black & Decker, Poly, + more- #1 sales contributor for new revenue, net new logos, and new markets with a total pipeline of $75 million and 17 accounts- Developed a complete end-to-end conversational AI pipeline solution by forming new partnerships with Deepgram and SpeechMorphing-- combining ASR, NLU, and TTS via cloud, on-prem, and edge with single-digit millisecond latencies- Worked directly with industry leading innovation labs to architect, structure contracts, and oversee daily scrum delivery execution for new NLU solutions in automotive, manufacturing, defense, QSR, gaming, autonomous robots, EMEA banking, agriculture, healthcare, IVR, and employee self-service- Designed multimodal AI micro-service platform and brought them to market by combining TensorFlow based bidirectional LSTMs, Transformers, and proprietary business logic to create systems with high accuracy and low latency -- that can handle messy language, personalized context, and dialogue repair for a human-in-the-room conversational experience- Developed an affiliate program to bring in industry leaders for each new emerging vertical which increased deal close rate by over 55%- Worked in Egypt & Saudi Arabia to develop partnerships for emerging EMEA opportunities with Softbank's Vision Fund, Aramco, and Saudi banks

- Co-founded a product marketing and design agency specialized in visualization and rendering using Maya, 3D studio max, and VRay w/ Nvidia GPUs- Over 200 clients. Stanford, Brown University, University of California Berkeley Michigan State, NCSU, Williams, University of Colorado, University of Michigan, Texas A&M to name a few- Award winning collegiate entrepreneur recognized by WSJ, MSN, Brown University, and Lakeshore Advantage- Developed proprietary global illumination and ray tracing models with 75%+ reduction in render times and real-time previews on Nvidia GPUs- Designed and built a 12 node render farm- Developed two niche SaaS products -- Rezplanner & CampusFloorplans- Built business systems for every core business function with supporting implementation of IT systems such as Basecamp, Freshbooks, QuickBooks, Google G-suite, Hubspot and Salesforce- Managed recruiting, training, financial projections, budgeting, payroll, and personnel operations for 18 employees / contractors- Modeling, lighting, texturing, character rigging, and cinematography- Led core software development with hands on experience building apps with PHP, Python, Mysql, MongoDB, JavaScript, CSS, Node.js, MELscript and Maxscript

- Led and managed the product roadmap for Ford's largest recommender system and conversational intelligence service with 20 Million daily get/set requests, 70k requests per minute during peak usage, and an annual parameter size of 10 billion- Facilitated cross-functional technical brainstorming sessions to enhance performance through efficiency modifications to the multimodal schema and encoding within CosmosDB & Kafka for single-digit latency- Drove cross-functional engagement and use case execution across all of Ford's departments, subsidiaries, and 3,000 dealerships- Worked directly with internal customers to apply the FPS product to new use cases and bring new recommender solutions to market that provide double digit increases to engagement and e-commerce conversions- Increased lease offer conversions by 33% with FordCredit- Resigned from this position to work on my passion for conversational AI systems at Clinc, it wasn't an easy decision

- Inbound / outbound product management of new digital products for loan origination, customer onboarding automation, and mobile originations- Created first data analytics center of excellence via a partnership with Google to enable A/B testing and analytics driven feature prioritization for 12-24 month product roadmaps- Communicated product roadmaps and feature releases to customers on-stage at 15 regional conferences, ~100-300 audience size per event

- Product marketing contractor to enhance the self-service digital products for renewable energy and b2b energy services for 2.2 million customers- Coded the implementation for Google analytics- Managed the transition to a headless CMS api- Efforts resulted in a ~20 percent increase in serviceable population engagement with digital self-service thereby reducing call center volume and a 10-20% increase in CSAT across all revamped digital products

Start-up advisory services

- Entrepreneur in residence at the Ann Arbor Spark Incubator- Experiments with graph databases, semantic ontology systems, natural language understanding, and deep learning- Partnered with a research team at the University of Michigan AI lab for NSF and DARPA funded research into GPU general compute and conversational AI use cases ( spun out as Clinc)- Provided start-up advisory and facilitated connecting the team with their first client for Clarity Labs that official spun out and become known as Clinc- Built relationships and contributed as an advisor for early product strategy with several deep learning start-ups at their inception including Deepgram, Clinc, and Skyspecs- Provided advisory services for International Financial Consulting, IFC ltd., during the acquisition and merger of a entity-model data service for knowledge sharing across multilateral financial institutions such as the African Development Bank, saved $300,000 through technical negotiations on the acquisition contract- Delivered a graph based conversational knowledge graph to Weight Watchers to create health assessment questionnaires and outcomes analysis using graph theory

- Landed first government and military deal resulting in Series A investment from IN-Q-tel.-Landed the first in vehicle deal and developed requirements for real-time ASR in a noisy driving environment. -Created the first partnership with an NLU/ NLP provider for the first CX use case.

- Designed machine learning systems that predicted population health outcomes and automatically drove personalized intervention programs to improve health outcomes and quality of life for over 150 million people world-wide- Started J&J's Kaggle competition team- Presented a new idea for a fully integrated self-tracking app and successfully brought it to market in 3 months by finding & negotiating a white-labeled partnership with Tactio's CEO- Resigned in order to pursue a new venture as an entrepreneur in residence at Ann Arbor Spark

- Created Techtivity.org, a foundation and summer camp program that is focused on providing creative technology resources and training to the community. We were founded with the belief that everyone should have access to creative technology tools to use creativity and technology to create more value in the world and therefore increase their opportunities in the future- Pitched and received funding & support from Grand Rapids Community Foundation- Partnered with the Boys & Girls Club to efficiently utilize existing building and computer lab for summer camps- Designed summer camp curriculum around object oriented coding, 3d design, MVP product development, and digital entrepreneurship- Taught the first class then recruited additional mentors and instructors- Planning to relaunch Techtivity soon!

- Turame Micro Finance Bank in East Africa provides micro loans to women entrepreneurs in order to aid in the economic development of the country of Burundi- As part of a team of technology investment specialists, a solution was implemented to help solve a critical failure of Turame's IT infrastructure after a collapse of their network from the conficker virus and an unstable power grid- Developed an IT infrastructure investment proposal to connect remote branch locations making it easier to provide & service micro-loans to entrepreneurs in remote villages- Presented the technology investment proposal & financial resource request to the World Bank for additional funding and was successfully granted

- Contract through DWI to improve digital marketing initiatives with information architecture and design

- One of DWI's first 5 customers. Provided information architecture consulting and digital marketing solutions for various digital channels to improve prospective, incoming, and returning student CSAT

- Developed a range of product marketing solutions to improve incoming student CSAT, acceptance yield, and 1st year retention by providing technical product marketing solutions