A senior lecturer teaching hypnotherapy classes at all levels, with specialisations in NLP and EMDR that also presents masterclasses to other therapists and promotes clinical hypnotherapy more generally. 3,500+ hours of lecturing experience in the UK and Internationally since 2005.✔Testimonials: https://www.changingstates.co.uk/training/training_course_feedback.html✔Website https://www.lscch.co.uk✅ "Bill Frost had clear, very confident style of presenting, whilst allowing students to engage and contribute. Tutor was organised and well prepared. Time management of topics was evident with suitable time allowed for student interaction. Level 7 academic behaviours were very apparent both from tutor and student perspectives." (From University of West London Audit external audit report)

Setup and managed practice to provide hypnotherapy, EMDR, Hypno CBT, NLP, biofeedback and Timeline therapy treatments. Setup websites and presented at medical conferences to promote the concept of modern clinical hypnotherapy. Developed and marketed a range of hypnotherapy, CBT and relaxation CDs and downloadable audio files inclusive of an automated eCommerce solution. Initiated hypnotherapy training comparison site via largescale survey. Developed interactive, web-based diagnostic tools and self-help resources targeting habits, phobias and stress. Implemented online version of the DSM. Guest speaker on Radio Solent in 2007 and RedStone Radio FM in 2015, featured in The Times in 2007 and a BACP journal in 2008, and took part in a BBC2 documentary in 2008. (Started as a therapist / coach on a part-time basis in 1998).✔ Feedback: https://www.changingstates.co.uk/testimonials/

Neuro Innovations develop a wide variety of cross platform software products that utilise EMDR, CBT or NLP to treat Trauma / PTSD, habits / addictions, phobias and anxiety. Managed the development of the product range and marketed via a solution focused website that incorporated a php PayPal IPN based eCommerce solution. Demonstrated the use of one product as part of a BBC2 TV documentary. Designed, developed and patented USB powered / software controlled EMDR Tactile Units. Developed 2 large multimedia / stock photo libraries. Also undertook contracts for IBM/Credit Suisse (auditing), City Minds (web development) and thefertilebody.com (audio production). Generated an online marketing database and service via data mining. Also developed own accounting and reporting solutions. Developed Excel cross-tabulation reporting solution (static pivot tables) via Excel / VBA / SQL to report on key metrics. Implemented automatic mobile device responsiveness for multiple sites. Social media setup & management.✔ "I appreciate all the work you have done to help me lately. Thank you for this wonderful product. It has really been helping me with my clients." (Software support / Software development)✔ "Thank you so much for the work Bill. You have always been excellent and super fast. We have always appreciated it." (Web development)✔ "Without your support and IT solutions over the years we would not have had a website and the presence that we currently enjoy." (Web development)✔ "I think you definitely win the Customer Service Award for 2013, hands-down, and the year is still young. It's so rare to get this degree of assistance with any software... You have my most sincere and truly amazed admiration for the way you conduct your business. May everyone learn from your example!" (Software support)

LSL Land & New Homes: • Undertook site-refresh, increased site content enhanced SEO.• Wrote / edited blog posts and rewrote copy for multiple sites.• Managed & undertook bulk eMail Marketing using Mailchimp.• Managed & undertook B2B social media Marketing (to end April 2020).• Extensive housing market data analysis and reporting to feed into blog posts.• Analysed multiple very large data sources to extract trends for eg the New Build Index.• Managed development projects using 3rd party service providers.• Actioned regular data analysis & reporting tasks.• Undertook UX / customer journey, SEO analysis.• Brochure design & flipbook publication.• CRM data quality reporting & data integration.• Implemented Google Adwords / Tag Manager / Search Console / Web Analytics.• Undertook geo coding and geo-visualization / analysis. • Increased traffic by 450% within 6 months, increased leads by 1000%. • Generated video promos, commissioned drone flights / 360 scans, videos and artwork. • Purchased & edited images, put in place an image licence solution.• Managed & undertook marketing automation projects including SharePoint Flow automation & lead routing.

■ Lecturer: LCCH / Associate University of West London Lecturer teaching throughout the UK and internationally in Malaysia and Singapore. Researched and conducted a variety of masterclasses: "Technology assisted psychotherapy"​, "Audio production for therapists"​, "Introduction to NLP"​, "NLP Powertools"​, "NLP Self Development"​ initiated LCCH lecturing in Asia. Significant role in the LCCH's main promotional video in 2015.✔ Feedback: http://www.changingstates.co.uk/training/training_course_feedback.html■ 2005 - Mar 2018: Digital Marketing and Technical Director: Managed and implemented the redevelopment and extension of the LCCH's internet presence, created several new sites for LCCH Asia, implemented database driven online course booking facilities (ProtX / SagePay, iPay88), vastly improved search engine positioning and number of page-views (For lcch.co.uk pagerank increased from 0 to 4, pageviews increased from <50K PA in 2005 to >2.4 million PA in 2012), implemented end user editing CMS facilities including Joomla, Moodle and WordPress sites. Maintained and upgraded Filemaker database systems, greatly improved database validity and data quality, implemented secure off-site database access, generated ad-hoc status reports (eg web stats / course attendance Excel pivot table), implemented multiple eMail marketing solutions (Virtual Server / Mailing Manager / ...) and undertook several network setup / IT security projects. Developed a semi-automated examining admin solution based on Excel|VBA/Word. Developed a semi-automated automated solution to import contacts from web-form emails. Implemented and utilised Google Analytics. Put in place Google Adwords / Bing Ads / YouTube video ads. Setup Google G-Suite. Re-labelled lcch.co.uk to form the first version of lcchinternational.co.uk.

Associate Lecturer and 1:1 tutor at University of West London as part of the LCCH / UWL MSc programme partnership. 3,000+ hours of lecturing experience in the UK and Internationally since 2005. Developed a software based research resource ("vHypno Info") based around a VBA/SQL enhanced MS Access database. Developed an online reference database for tutee use. Wrote "Technology Enhanced Psychotherapy" research paper. Developed a very large scale private academic database to index and full-text search 46,000 pdf research papers (data contained in MS Access databases).✔ "Bill Frost had clear, very confident style of presenting, whilst allowing students to engage and contribute. Tutor was organised and well prepared. Time management of topics was evident with suitable time allowed for student interaction. Level 7 academic behaviours were very apparent both from tutor and student perspectives." From UWL external audit report 2012.✔ Feedback: http://www.changingstates.co.uk/training/training_course_feedback.html★ "vHypno Info": http://www.neuroinnovations.com/hypnotherapy_hypnosis_knowledgebase.html★ www.neuroinnovations.com/freeware/hypnorefs/hypnorefs.pl★ www.neuroinnovations.com/ctep/technology_and_computer_enhanced_psychotherapy.html

Multiple roles over time including Consultancy Project Manager, Database Quality Manager, Internet Manager, Process Improvement Manager.■ SAS Feb 97–Jun 03Title: Process Improvement Manager Role: Developing large-scale business process intranet that enabled processes to be visualised & navigated online. Implemented ISO9001:2001 certification. Undertook extensive survey of attitudes to "Quality"​ & analysed / presented findings. As a result re-positioned process improvement via NLP based road-show presentations / training sessions. Surveyed, analysed & reported on the skills & capabilities of project management staff to identify skill gaps, Automated processes & reporting solutions via VBA Excel / Word / Visio / web based solutions. Managed an internal audit team & a wide variety of business improvement projects. Co-wrote the SAS Data Warehousing Methodology. Undertook all strategic level audits personally. Reported directly to the MD / TD.★ http://goo.gl/yMV1Jq (2003)■ SAS Jan 99-May 02Title: Internet Manager / Database Quality ManagerRole: Proposed & helped implement SAS UK Intranet. Managed SAS UK's internet presence and eMail marketing services. Increased WWW hits from 10K to 2.5M PA. Pioneered new Database Management dept to improve data quality & to enrich databases via research. Setup a tele-validation team. Developed & implemented targeted mass eMail marketing campaigns & multi-source data mining capabilities. Implemented automated data quality / process / metric reporting solutions (mini 'balanced scorecard'​). Increased database quality from 30% to 95%.★ Database Quality http://goo.gl/MgIBc7■ SAS Dec 95-Jan 97Title: Consultancy Project Manager Role: Managed of IT Consultancy projects - all sectors, multiple clients. Personally developed a large SAS/Excel/VBA reporting solution for a major contract.

Assisted Bosnian / Croatian civilians in the reconstruction of their town eg clearing water wells. Worked on the Bosnian cease-fire line within a UN funded project during the war.

Developed & enhanced systems. Role included systems analysis & design, systems development, user training, strategic analysis, quality auditing, and policy definition. Developed the AWE's first systems development methodology.

Title: Business Project Manager, Systems Analyst (Work experience role). Role: Specified systems to enable estimators to link with HQ to produce estimates & place orders, assisted in the roll-out of Total Quality and other Business Improvement projects.