Head Of Employer Engagement – Bfrs
United Kingdom
13 years industry experience and a portfolio of prominent global clients, BFRS elevates brands by providing engaging, intelligent, and strategic end-to-end face-2-face & digital solutions. We combine effective storytelling with innovative services to engage businesses with the Armed Forces Community. Ensuring BFRS manage a portfolio of approximately 170 -250 clients and responsible for all commercial aspects of these client accounts. Working closely with all BFRS functions to maintain and develop these relationships. The focus has been split approximately as follows: 40% growth/new business; 60% renewals.Crafted a seamless presence for clients, positively influencing the awareness, affinity, and action of the AFC. Set and agree service, development, and budget planning agendas on an annual basis with all key contactsLead project check-ins before and after key milestonesEnsure a proactive approach to renewalsActive development of additional buying and influencer contacts across the account (with an emphasis on new contacts, conversations, and solutions)Write engaging proposals, deliver client presentations, and take an active role in setting up AFC networks, sign-up to the Employer Recognition SchemeGrowing our knowledge of client military employment business models Participation in events, online and other social activitiesWork with the product areas to help identify opportunities for growthPlay an active role in the Account Management team, share knowledge and be an active participator to the teamEnsure all processes are adhered to in administering sales, including documentation completion and CRM management is followed and auctioned appropriately Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across customer experience
