As COO, responsible for implementing and monitoring the operational function of the business ensuring the efficient day to day running of operations in British Forces Resettlement Services (BFRS) by reviewing and streamlining current processes.Working closely with the CEO to develop business plans and ensure implementation of business strategy. Overseeing departments through regular interaction with departmental heads to ensure appropriate resourcing and staffing levels and initiating clear departmental objectives.

Appointed to be the conduit between BFRS and the Armed Forces Community (AFC). Tasked to create a robust pipeline of service leavers, reservists or WIS candidates to support 200+ companies on a yearly basis with their Recruitment Strategies and assist to develop Forces friendly environments.Build up a regular contact strategy and narrative as a thought leader for the AFC, understand their latest challenges to allow BFRS to provide the right support and opportunitiesDevelop and initiate a program of cross-media activities through multiple channels to drive engagement, sign-ups, and retention to BFRS servicesTake a proactive approach to building and developing this segment, to drive key engagement metrics from this group – understanding their needs and giving value to themUtilise the In-house creative media team (Marketing, Video, Creative, Product etc.) to create the right contentIdentify issues and feed in, product and member experience improvements, to ensure BFRS offering is perfect for Engagement, Attraction, RetentionHorizon scan strategic partners and networking opportunities, to introduce and promote BFRS in a thought-leadership capacity

13 years industry experience and a portfolio of prominent global clients, BFRS elevates brands by providing engaging, intelligent, and strategic end-to-end face-2-face & digital solutions. We combine effective storytelling with innovative services to engage businesses with the Armed Forces Community. Ensuring BFRS manage a portfolio of approximately 170 -250 clients and responsible for all commercial aspects of these client accounts. Working closely with all BFRS functions to maintain and develop these relationships. The focus has been split approximately as follows: 40% growth/new business; 60% renewals.Crafted a seamless presence for clients, positively influencing the awareness, affinity, and action of the AFC. Set and agree service, development, and budget planning agendas on an annual basis with all key contactsLead project check-ins before and after key milestonesEnsure a proactive approach to renewalsActive development of additional buying and influencer contacts across the account (with an emphasis on new contacts, conversations, and solutions)Write engaging proposals, deliver client presentations, and take an active role in setting up AFC networks, sign-up to the Employer Recognition SchemeGrowing our knowledge of client military employment business models Participation in events, online and other social activitiesWork with the product areas to help identify opportunities for growthPlay an active role in the Account Management team, share knowledge and be an active participator to the teamEnsure all processes are adhered to in administering sales, including documentation completion and CRM management is followed and auctioned appropriately Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across customer experience

Various roles with Command Posts

Various roles with Command Posts.