Manage configuration and issue tickets, coordinating with customers, third-party vendors, and internal groups to maintain timelines.Assist Technical Consultants with requirements-gathering efforts.Work with customers to gather configuration data from third-party vendors. Participate in customer and third-party vendor meetings.Perform software configuration and customizations to ensure the customer’s testing environment is configured and ready for testing, training, and launch.Perform functional and integration testing.Track and report project configuration and testing progress, escalating when needed.Research and resolve configuration and usability questions from end users.Become a subject matter expert for at least one Alkami product and vendor integration.Maintain product knowledge as new enhancements and functionality are released in the application.Foster an environment that maintains good ticket performance and customer satisfaction.Work with team members on internal initiatives to improve team performance, foster team growth, and assist with meeting department and company goals.Capture needed documentation changes and provide feedback to the document owner.Communicate configuration and testing feedback to upstream teams to improve the product and implementation process.

Client facing meetings to discuss project statusProject Management preparation by creating delivery and component tickets for new projectsProvide testing reportsInvolved in technical discussions and deep dives with engineers to timely discover and resolve issuesCreate test plans, execute and automate them for web and mobileCollaborate with PM, developers, and technical implementation engineers.Support engineering and development organizations in troubleshooting and/or addressing issues with applications and dev/test environments.iOS and Android Mobile Applications Mobile Testing.

Used various testing methods to test the fintech product, like AdHoc Testing and UAT TestingWorked with various scrum teams to develop further understanding on how the products functionality worked to thoroughly perform test. Use Testrail to record testing results. Working with Microsoft SQL Server, using queries to retrieve info from database. Tools used are Charles Proxy, Postman and Vysor. Experience using Jira and Confluence.Studying Cypress for automation.AWS Cloud Practitioner Certified.

As a entrepreneur, I developed my own business plans, business goals, and analyzed business reports. My goal is to connect with people and companies that my business services can be useful for them. I found success in building B2B relationships. by setting up meetings to discuss business interest. I designed my website and have managed all of my social media accounts. Because of my success, I have decided to share my experiences and skills with others by having workshops for clients and for the public to help others be successful.* I used Microsoft Office Tools, like Word, Excel, PowerPoint for my presentations and to create informational guides. * I attended events by the Chamber of Commerce of Addison to promote hair salons and develop a relationship with local businesses and the community. * Used website builders and HTML to build my business website.

As a collection specialist, I had to build rapport with clients and use active listening skills to be able to assist them the best way possible. This was a call center job that required for me to hit my daily and weekly goals to help my manager in my team reach his/her goals. *While building rapport with clients I had to record highlights of the conversation on the software we used. *Performance Based *Problem Solver *Persuasive

As a salon manager, I had to create a fun, driven and family friendly environment for staff and customers. I conducted meeting for staff, provided additional technical training. I had 1 on 1 staff reviews with each staff member to ensure their success at work. I joined community events in Addison to promote the salon and build profitable relationships with the surrounding business. * I learned to work the POS Software for sales, staff and business reports. * I learned how to effectively communicate with a team to make the business successful and learned to listen to customers and staff to ensure the business stayed on top of it's game.