Ben Gamble

Ben Gamble Email and Phone Number

Engineering QA Analyst at Favor Delivery @ Favor Delivery
Ben Gamble's Location
Austin, Texas Metropolitan Area, United States, United States
Ben Gamble's Contact Details

Ben Gamble personal email

About Ben Gamble

Passionate tester of things with a natural desire to seek out big questions and relentlessly figure them out. Skilled in test planning & execution, communicating consistently throughout projects to all parts of a development team, and keeping in mind the big picture through any size of project.

Ben Gamble's Current Company Details
Favor Delivery

Favor Delivery

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Engineering QA Analyst at Favor Delivery
Ben Gamble Work Experience Details
  • Favor Delivery
    Engineering Qa Analyst
    Favor Delivery Feb 2021 - Present
    Austin, Texas, Us
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  • Favor Delivery
    Trust & Safety Specialist
    Favor Delivery May 2020 - Feb 2021
    Austin, Texas, Us
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  • Ten-X Commercial
    Business Analyst
    Ten-X Commercial Mar 2019 - Nov 2019
    Irvine, California, Us
    Worked with lead generation team to capture internal and external data to be used for marketing campaigns on the world's largest online platform for buying and selling commercial real estate. Used Macros in Excel to expedite data standardization for ETL process. Used SQL queries and Tableau to stay updated on current internal data sets. Captured and reported on data quality issues within the team's proprietary automated marketing application.
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  • Ten-X Commercial
    Demand Generation Specialist
    Ten-X Commercial Jun 2017 - Apr 2019
    Irvine, California, Us
    Connected with buyers, sellers and brokers of commercial real estate via inbound and outbound calls, email, and chat. Used Salesforce to manage customer relationships and data. Identified issues by capturing data leading to a fix in Salesforce impacting over 20,000 leads. Became 3rd best Specialist in buy-side attainment within first year.
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  • Apple
    Fraud Prevention Specialist
    Apple May 2016 - Jun 2017
    Cupertino, California, Us
    Prevented multiple avenues of fraud against customers, financial institutions, and Apple by rapidly analyzing various types of purchases through the Apple Online and Retail Stores. Created reports to fully document what actions were taken when fraudulent activity was detected, working with logistics, financial institutions, and third-party resources like LexisNexis. Maintained the highest level of customer service while dealing with difficult, time-sensitive issues.
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  • Apple
    Supervisor, Setup Specialists
    Apple Aug 2015 - May 2016
    Cupertino, California, Us
    Assigned as a trainer and team lead for the initiation of a brand new role at Apple which entailed customers scheduling online appointments for a virtual support session to understand their newly purchased product. Set a team of 30+ new hires up for success from day one to full-role responsibilities. Generated KPI reports to monitor and produce action plans for improvement.
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  • Apple
    Deputy Chat Specialist
    Apple Mar 2013 - Aug 2015
    Cupertino, California, Us
    Consistent top performer in Customer Satisfaction and Sales for the Apple Online Store. Utilized mastery of Apple products to implement guidelines for other specialists to improve understanding of the Apple ecosystem, and related third-party products. Appointed as Mentor for department after proven capability in the Deputy role.
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Ben Gamble Skills

Leadership Customer Experience Collaborative Problem Solving Salesforce.com Account Management Sales Data Entry Customer Retention Outbound Marketing Data Analysis Sales Operations Customer Satisfaction Customer Focused Service Market Research Communication Data Analytics Mentoring Team Leadership Lead Generation Tableau Customer Relationship Management Pivot Tables Strategy Microsoft Office Marketing Microsoft Excel Time Management Customer Service Customer Support A/b Testing Technical Support Market Analysis Decision Making Sql Account Servicing Management Teamwork Analytical Skills Fraud Prevention Research Problem Solving Marketing Strategy Commercial Real Estate Data Visualization Intuitiveness Analysis

Ben Gamble Education Details

  • The Art Institutes
    The Art Institutes
    Audio Production
  • Texas State University
    Texas State University
  • Del Mar College
    Del Mar College
  • Mcallen High School
    Mcallen High School
  • Zero To Mastery Academy
    Zero To Mastery Academy

Frequently Asked Questions about Ben Gamble

What company does Ben Gamble work for?

Ben Gamble works for Favor Delivery

What is Ben Gamble's role at the current company?

Ben Gamble's current role is Engineering QA Analyst at Favor Delivery.

What is Ben Gamble's email address?

Ben Gamble's email address is be****@****ail.com

What schools did Ben Gamble attend?

Ben Gamble attended The Art Institutes, Texas State University, Del Mar College, Mcallen High School, Zero To Mastery Academy.

What skills is Ben Gamble known for?

Ben Gamble has skills like Leadership, Customer Experience, Collaborative Problem Solving, Salesforce.com, Account Management, Sales, Data Entry, Customer Retention, Outbound Marketing, Data Analysis, Sales Operations, Customer Satisfaction.

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