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I am a versatile IT Engineer specializing in the reliability, scalability, resilience, and security of large-scale, global enterprise systems. My expertise spans Linux, Unix, and Windows Servers, where I leverage scripting languages like Bash, PowerShell, and Python to automate tasks and enhance efficiency.I lead cross-functional teams to integrate new applications and manage code deployments, ensuring seamless transitions and minimal downtime. My proficiency in monitoring and performance optimization tools guarantees system reliability and swift issue resolution. I am also adept at working with various database systems, ensuring data accuracy and integrity.My focus on system reliability and application integrations encompasses configuration management, network analysis, and development. I have a solid background in incident management and disaster recovery planning, ensuring business continuity.I excel in translating complex technical details into clear, high-level insights for non-technical stakeholders. My collaborative approach has streamlined development lifecycles and improved deployment workflows, aligning technical solutions with business objectives. With a proven track record in optimizing storage systems, resolving complex network issues, and enhancing data security, I am committed to delivering high-quality results and driving continuous improvement in every project.Skills:Languages: Bash, PowerShell, Python, JavaScript, PerlDatabases: PostgreSQL, MySQL, MariaDB, Microsoft SQL Server, Oracle Database, IBM DB2Servers: Linux (Red Hat, Debian, Ubuntu, SUSE, CentOS, Fedora), Unix (AIX), Windows Virtual Server, Windows Server (2003, 2008, 2016, 2019)Deployment/Monitoring: Octopus Deploy, Dynatrace, ELK (Elasticsearch, Kibana, Beats, Logstash), SolarWindsTools: Visual Studio Code, MobaXterm, mRemoteNG, Microsoft SQL Server Management Studio, Oracle SQL Developer, RabbitMQ Management, PyCharm, Wireshark, SoapUI, SmartBear, Ansible, Git, GitHubApplications: VMware, vSphere, RabbitMQ, Cotiviti, Avamar, Data Domain, Power Protect, Cyber Recovery VaultIncident Management: Jira, Salesforce, PagerDuty, ServiceNow, Team Foundation Server, BMC Remedy ITSMDocumentation: Confluence, SharePoint, Bugzilla, Microsoft OneNoteCommunication: WebEx, Microsoft Teams, Slack, Zoom, Avaya
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Technical Operations Engineer - ProdriskopsCotiviti Nov 2023 - PresentUs- Oversee operations, integrations and automation to enhance deployments, data accuracy, and monitoring across enterprise environments for system reliability, scalability, security, and compliance.- Lead cross-functional teams in architecting and integrating new enterprise applications into production.- Develop Bash scripts for Dynatrace, SolarWinds, and Kibana ELK Stack to automate server health, application status, and performance monitoring.- Oversee code deployment, database updates, and configuration changes using Octopus Deploy.- Approve deployment and change management playbooks ensuring adherence to best practices and security.- Automate manual data extraction and modification processes with PowerShell scripts for improved effeciency.- Write SQL queries for Oracle Database and Microsoft SQL Servers to resolve data discrepancies.- Collaborate with development and operations teams to streamline workflows and optimize processes.- Administer performance tuning and capacity planning for system scalability and resiliency.- Translate customer requirements into user stories for developers and engineers, aligning product features with business objectives.- Communicate complex technical details to non-technical stakeholders for strategic decision-making.- Implement and maintain RabbitMQ for robust message queuing services.- Conduct Root Cause Analysis to prevent future service disruptions.- Author comprehensive documentation in Jira and Confluence covering integration procedures, best practices, testing, and troubleshooting to expand knowledge base.- Utilize Visual Studio Code and MobaXterm for coding, script development, and remote system management.- Triage, delegate, and automate tasks to support analysts in implementing technical solutions.- Manage software applications including access controls, change management, integrations, and product enablement. -
Senior Technical Support EngineerDell Emc Dec 2020 - Jul 2023Round Rock, Texas, Us- Lead implementation of Avamar application & Data Domain (DD) system integration, allowing DD system to serve as backup targets, managing DD systems within Avamar infrastructure, assuring scalability, and supporting technical incidents- Optimize and configure storage systems on enterprise Linux servers (on-site, virtual, cloud) with custom Bash scripts for network, encryption, security, permissions, & integration errors- Resolve Global Storage Area Network issues through log analysis, troubleshooting Java microservices, OpenSSL implementation, and Python/Bash installation script debugging- Engineer backup strategies for Avamar servers & DD systems to optimize storage utilization resources- Design replication policies for data availability and retention between client-server DD systems through Linux CLI- Network monitoring with SNMP integration on DD systems, enabling continuous traffic analysis, event tracking, and network error assessment- Harden security through TLS encryption in collaboration with security teams, utilizing pen testing findings and vulnerability reports (CVEs)- Accelerate VMware virtual server recovery from DD image backups using Changed Block Tracking (CBT)- Implement DD Boost RESTful API for advanced Avamar integration with DD systems- Develop Bash/Python scripts for server health monitoring and automated alerts- Collaborate with cross-functional teams on disaster recovery and business continuity strategies- Address backup/replication conflicts in Avamar & DD system integrations with network configurations (TCP/IP, UDP, Ports, Firewall)- Remedy data inconsistencies in relational databases (PostgreSQL RDBMS)- Advise clients on recovery strategies and backup requirements- Generate Root Cause Analysis and Action Plans for C-Level leadership & stakeholders- Host training for teams and customers on Data Protection Suite integration- Create documentation in Jira/Confluence on integration processes, best practices, & troubleshooting -
Senior Technical Analyst 3Oracle May 2017 - Oct 2019Austin, Texas, Us- Resolve technical complications from enterprise client service requests throughout testing, updating, and go-live phases of developer sprints for Oracle HCM Cloud Fusion and associated payroll modules.- Use SSH/Linux CLI to evaluate the load and processing time of Oracle Cloud Fusion HCM, Linux OS, and SQL Databases on cloud-based servers, optimizing the performance of web-based UI and Application Servers.- Analyze JSON files using SmartBear or SoapUI to determine the root cause of failed data migrations via SOAP or RESTful API during integration of third-party data.- Rectify MySQL corruptions, including database relationships, so that Time, Labor, Absence modules, and third-party applications can retrieve data without service disruptions.- Customize SQL queries to inspect tables from Oracle Database Servers, checking for errors and inconsistencies, optimizing enterprise customers' business payroll processing.- Repair custom JavaScript functions for client administrators’ calculations, enabling front-end user access to SaaS Cloud HCM applications for day-to-day operations.- Act as liaison between clients and developers to remedy issues in client service requests by coordinating meetings in Zoom or Cisco WebEx.- Host daily Stand-Up meetings to provide guidance, training, and new technical solutions to support engineers, analysts, and developers, improving SLA/SLO.- Employ Oracle's internal ticketing system to manage incidents, escalations, and service requests, resolving technical incidents to boost customer retention, and compile cases to record known issues in Bugzilla for easier developer workflow.- Produce video tutorials and detailed technical documentation/knowledge bases to train coworkers and provide an easily understandable knowledge base for clients. -
Workday Erp Operations AdministratorFlorida Polytechnic University Sep 2015 - Apr 2016Lakeland, Fl, Us- Led migration of legacy business practices using Microsoft Excel to Workday ERP, consolidating departmental data into a single, cost-efficient platform, streamlining business processes, and enhancing data security for the school system, resulting in millions of resource savings. - Provide strategic business solutions for Workday ERP enhancements and implementations by leading cross-functional meetings spanning Finance, Human Resources, Payroll, Purchasing & Procurement, Vendor Information Management, and State of Florida Processes & Compliance.- Implement Veeam for backup and cloud replication solutions, enhancing business continuity by minimizing downtime and data loss, as well as efficiently scaling business operations.- Conduct Load Testing analysis using Wireshark and optimize Windows VM server configurations for automating data import/export and resource allocation through Workday ERP.- Resolve SQL queries and craft technical solutions while collaborating with external Workday consultants to address RDBMS inconsistencies and implementation incidents.- Integrate Active Directory through LDAP Servers with Workday ERP to enhance security integrations, including CAC/PIV access, bolstering campus security and accessibility. -
Senior Technical Support Engineer - IntegrationServicenow - The Enterprise It Cloud Company Jan 2015 - Feb 2015Santa Clara, Ca, Us- Troubleshooting custom JavaScript, MySQL, User Interface Fields, Email Servers, & LDAP. - Provide workarounds via modifying code until official release of updates.- Provide support to Application Failures in accordance with SLA agreements in order maintain Business Continuity. - Provide documentation of issues to developers using Root Cause Analysis and other Validations. - Create documentation for the ServiceNow Wiki in order to create a reference knowledge-base for coworkers, customers, and 3rd party developers to utilize. - Respond to tickets and service outages with customers via IRC, or, VPN Phone in order to address incidents and provide solutions in real-time. - Mentor and train technical support in Troubleshooting Methodology, Customer Interaction, and creating Documentation. -
Consultant Systems EngineerIbm Nov 2009 - Oct 2014Armonk, New York, Ny, Us- Administered and supported applications on Linux and Unix servers through shell scripting.- Administered and supported applications remotely on Windows Servers. - Modified Perl scripts to create automated functionality for applications.- Installed and supported Tivoli Workload Scheduler, IBM Content Collector, Content Manager, and Message Plus Open.- Created and implemented custom application configurations for clients such as Campbell Soup Company, Olin Corp., AIG, Diageo, MillerCoors, and United Technology Carrier.- Executed Business Continuity Recovery Tests. [Disaster Recovery]- Collaborated with managers to monitor the life cycle of supported applications.- Trained clients in Tivoli Dynamic Workload Console utilization.- Created instructional documentation for software installations, upgrades, and disaster recovery.- System maintenance for application patches and fixes.- Executed upgrades and updates for applications in both Testing and Production environments. - Utilized Tivoli Service Request Manager for problem, service, and change tickets.- 24/7 off-shift pager support in an on-call rotation.
Brian Gong Skills
Brian Gong Education Details
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Western Connecticut State UniversityBusiness Administration -
New Horizons Computer Learning Centers Of OrlandoIt Certifications
Frequently Asked Questions about Brian Gong
What company does Brian Gong work for?
Brian Gong works for Cotiviti
What is Brian Gong's role at the current company?
Brian Gong's current role is Technical Operations Engineer.
What is Brian Gong's email address?
Brian Gong's email address is br****@****ail.com
What is Brian Gong's direct phone number?
Brian Gong's direct phone number is +140850*****
What schools did Brian Gong attend?
Brian Gong attended Western Connecticut State University, New Horizons Computer Learning Centers Of Orlando.
What skills is Brian Gong known for?
Brian Gong has skills like Integration, Disaster Recovery, Itil, Unix, Servers, Windows Server, Perl, Troubleshooting, Linux, Ibm Aix, Active Directory, Shell Scripting.
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