Ben Glasgow Email & Phone Number

Edinburgh/Glasgow/Home

Delivery Management within a Scaled Agile programme environment of Social Security Scotland benefit and technical deliveries - https://www.socialsecurity.gov.scot/Projects:*Scottish Carers Assistance* and *Carers Additional Child Payment* benefits (Discovery phases) until both projects were paused in April 2020 as a result of a wholesale Programme.

Peebles, Scotland, United Kingdom

Craft spirits brand based in the beautiful Scottish Borders

Glasgow, Scotland, United Kingdom

World-Changing Glasgow Transformation Programme, mobilising three Student Forecasting & Enrolment project workstreams (forecasting model development, process improvement, user experience enhancement)

Edinburgh, City Of Edinburgh, United Kingdom

Engaged to mobilise and lead the delivery of a green-field appointment booking solution on the behalf of the Social Security Directorate, ensuring that end-clients’ and Social Security Scotland colleagues’ needs are placed at the very heart of service design.

Edinburgh, City Of Edinburgh, United Kingdom

• Project controls responsibility for four “Common Components” projects to establish Tactical and Strategic inbound telephony, mailroom, intranet content and public website content solutions for the new Social Security.
• Creation and maintenance (including change control) of project plans for four concurrent projects.
• Identification, validation and agreement with Product Owners of new project risks, issues and dependencies.
• Ongoing management of the projects’ RAID logs
• Reporting of projects milestone progress & Delivery Confidence assessments through governance channels
• Engagement key project and senior programme stakeholders to secure governance approvals

Edinburgh, United Kingdom

Director of Limited Company (reg. # SC325093) incorporated in Scotland on 7th June 2007.

Edinburgh, United Kingdom

• Resuscitation and driving to delivery of an in-flight technology project, the objective of which was the creation of an online quote-and-contract customer journey solution through Salesforce, for use by both staff and.
• Securing sign-off of the business requirements
• Production, sign-off and ownership of the delivery plan
• Production of Options Analysis materials to inform Change Requests
• Identification, management and escalation of project Risks, Assumptions, Issues and Dependencies.
• Chairing of key governance forums (Project Working Group, Steering Group)

Edinburgh, United Kingdom

Project Manager within the Commercial & Private Banking Products Programme, mobilising a controls improvement and customer migration project.

Edinburgh, United Kingdom

Projects:* Driving Incident Guidelines (tactical PM support)* Driver Risk Management (Project Manager)* Vehicle Tracking & Telematics (Business Change Lead)

Edinburgh, United Kingdom

Projects:* BAU Cards Delivery Team stand-up* On Line Application Forms transition* Credit Cards RBAC assurance

Edinburgh, United Kingdom

Rainbow Programme (Williams & Glyn Delivery Team)* Credit Cards IVR design (retail and commercial)* TSYS TS2 Workflow queue builds

Edinburgh, United Kingdom

Rainbow Programme (Williams & Glyn Delivery Team)Senior Change Analyst responsible for delivery of stand up of, and customer migrations to, a brand new telephony business banking model for the Williams & Glyn Direct Channels delivery programme.- Lead Analyst on the Customer Migrations work-stream, successfully managed the migration of circa 150k customers.

Livingston

Business Analyst attached to a SCRUM team, working within an Agile environment, and supporting concurrent application development and enhancement projects across Sky's telephony and online channels. The projects that I supported were concerned with the strategic deprecation of an existing Customer Management platform and its replacement with a number of.

Edinburgh

**Sharepoint Migration project**- Pre-project information gathering: surveying and interviewing Lotus Notes database owners and end-users.- Close collaboration with with third-party consultancy resource (ATOS) in understanding and documenting the nature, migration applicability and complexity of the suite of active Lotus Notes databases / applications..

Newcastle Upon Tyne, United Kingdom

Business Analyst working on a project at pre-Business Case stage. Project was concerned with delivery of a new enterprise General Ledger application.* Business Requirements definition – Led requirements workshops with cross-functional Business SMEs; identified, produced, analysed and aided prioritisation of requirements; conducted reviews of requirements.

Edinburgh, United Kingdom

*Best in Class Mortage Buying Journey Project*Contributed my UI prototyping experience to the prototype development cycleDeveloping key presentation materials for Senior Executive and CEO prototype-playback sessionsAiding Business Owner with development of Business Case and its progress through the approvals governance lifecycleSupporting Project Manager.

Edinburgh, United Kingdom

*Multi Channel Sales Project*Engaged with Technology SMEs in order to understand and communicate back to the Business the processes for contingency options around retrieval of customer application data in the event of a system failure scenario.Engaged with Technology partners and Programme colleagues to identify and document scenarios in which Back Out of.

Edinburgh, United Kingdom

* Financial Planning POS Project<>- Managed the process of design and development of high-fidelity User Interface (UI) prototype for the Financial Planning Point of Sale (PoS) system, task-managing work stream resources (1 x UI Designer, 4-6 x HTML Developers, 3 x Business Analysts, 1 x Graduate)- Worked closely.

Edinburgh, United Kingdom

*Detica Acceleration project*Senior Business Analyst involved in facilitating adoption of information system and business change supporting the introduction of a new First Party Fraud detection and manage-out strategy for the Bank.

Livingston

Delivered business analysis services to a programme of work concerned with the integration of existing systems within - and implementation of new systems to - the corporate suite, under the banner of C.I.S.P. (Capital Investment Systems and Programmes).Summary--------------* Requirements Engineering* Business Process Engineering* Team Leadership (x2.

Dunfermline

Member of a project team working on the implementation of the high-profile Business Management System (BMS) across the six businesses within Scottish Water’s Asset Management directorate.Summary--------------* Process Modelling* Workshop Facilitation* Project Management* Stakeholder Management

Project:* Clarity PAC Project, within the Devolved Government business unit.Responsibilities:* Data Analysis – undertook analysis to ascertain maturity of application data.* Business Objects –production of data extracts for use in analysis and reporting.* Project Communications – responsibility for creation and distribution of communications to project’s.

* Business Process modelling – mapping of ‘as-is’ processes and development of ‘to-be’ within Business Control and GT Programme Office, using CaseWise Corporate Modeller v10.3 & MS Visio.* Planview – use of Planview project scheduling / resourcing functionality.* Project management – planning and management of discrete internal projects.* Change management.

* Stakeholder management – convenor of Business Readiness (pre-release) forum, acting as a the point of liaison between ERITBS and Business stakeholders.* Change management – performed initial analysis and validation of change requirements; receipt, logging, tracking of change requests;* Supplier co-ordination – acted as the key liaison between external.

* Business Analysis – determined and documented business stakeholders’ requirements for system changes.* Project Support – assisted the Project Manager during the implementation of a new Management Information System, a programme of 4 concurrent systems-implementation sub-projects.* Project planning - Created and updated Core Business System sub-projects’.

Msc, Electronic Information Management

Activities and Societies: RGU Student AssociationPresident of the Sports Union (2002-2003), Treasurer of Snowsports Club (2002), Playing.

Ba, Arts And Social Sciences (Politics With History)

BA Arts & Social Sciences