Bojan Gluvacevic Email & Phone Number

Dublin 4, County Dublin, Ireland

Ireland

- Technology Management: Proficiently manage Exterity System Solution, ensuring smooth upgrades, maintenance, and network configurations to drive operational excellence.- Video Content Management: Skilled in efficient video content handling and targeted distribution, enhancing engagement and audience reach.- AV Systems Expertise: Strategically maintain and.

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Toronto, Ontario, Canada

- Achieved 11% over the target in customer satisfaction ratings, with 150% more surveys responses than call center monthly average.- Developed, coached and trained team of up to 20 people with average promotion success of 30% to various specialized groups within the operational floor.- Developed various software solutions and upgraded operation processes.

Miramar, Florida

- Achieved over 95% connection availability during individual contract, with overall increase of revenue up to 25% and customer satisfaction up to 20%.- Held full management accountability for market execution, merchandising standards compliance, sales, operational expenses and reported on weekly basis to upper shoreside management.- Designed, developed.

Zagreb, Croatia

- Installed and configured recreations of software production environments to allow testing of software performance.- Consulted with managerial, engineering, and technical personnel to clarify program intent, identified problems, and suggested changes. Modified existing software to correct errors, allowing it to adapt to new hardware, and to improve its.

Zagreb, Croatia

- Innovated and published various tools that reduced repetitive work, and increased overall productivity of supervisors and agents on the floor. Reduced after call work by 35% and increased volume of responded calls up to 20%.- Developed, designed and implemented CMS solution for organizing, evaluating and coaching agents.- Collaborated with Siemens and.