Bernardo González Email & Phone Number

Kirkland, Wa, Us

I have the opportunity to work as an Executive Board Member working and sharing my leadership and IT expertise with CREmx, a wonderful non-profit organization that helps supports families and educational institutions in Mexico address modern socioeconomic challenges.

Redmond, Washington, Us

Responsibilities- Owner and for ServiceNow Platform for Microsoft including over 20 ServiceNow instances (4 production)- Coordinate the Microsoft Digital and Employee Experience Service Review ceremony, including executive incident review, Overall Service Health Review and presentation of special topics at the executive level- Co-own mid-level and team level LiveSite ceremonies by reviewing incidents and service review items

Redmond, Washington, Us

Responsibilities- Manage, oversee, and executive communications as Escalation Manager for major incidents throughout internal Microsoft services including networking, infrastructure, and internal and external applications. - Lead Organizational level initiatives fomenting customer centric observability metrics (System Level Objectives and System Level Indicators)

Redmond, Washington, Us

Responsibilities- Manage, oversee, and executive communications as Escalation Manager for major incidents throughout internal Microsoft services including networking, infrastructure, and internal and external applications.

Redmond, Washington, Us

Responsibilities- Deliver multiple releases as QA Lead for small and large teams (100+)- Served as Release Manager for Enterprise Level applications, gatekeeping production deployments before and after deployment enacting multiple customer care activities (white glove)- Coordinate the maintenance, support and monitoring the pre-production environments.- Deliver and refactor multi-tier components and automation tools (C#, SQL) for multiple projects that include Cloud Migration, Business-to-Business and Business Intelligence capabilities.- Quality Assurance and compliance metrics for internal Volume Licensing services (accessibility, SOX, and security)- Supported and assisted teams as a QA consultant for internal Microsoft teams such as the MS Retail Stores- Support, maintain and troubleshoot Azure payments and subscription systems used by enterprise customers.

Dublin 2, Ie

Responsibilities- Development Lead in MS Billing and Account Management (BAM) portal- Service Consultant to several Microsoft business units - Software Developer specializing in QA automation and SQL Database servicesAccomplishments- 40% cost reduction in multiple service lines at MS due to database automation

Los Angeles, Ca, Us

Responsibilities- Application Developer in charge of designing and implementing several corporate projects including web, windows, windows CE, database applications, as well as custom interfaces with ERP applications and AssembliesAccomplishments- 30% of increased efficiency in Fender’s import and export processes due to the Purchase Tracking Portal (PTP) - 50% time and cost savings in Fender’s inventory processes due to the Physical Inventory Application (PIA) - 40% reduction of resources necessary for the integration with customers due to implementing the EDI Processor

San Francisco, California, Us

Responsibilities- Project Lead of multiple projects including Web, Database, COM/DCOM applications - Application Developer of applications using Visual Studio.NET/ASP.NET/C#Accomplishments- 85% reduction of vendor/contract processing costs with an average savings of 12M in by delivering the Contractor Management System

New York, Ny, Us

Consulted through this company to Wells Fargo

Us

Implemented and designed web and client/server applications involving business practices for web-based recruiting, employee questionnaires and tools for inter-company wage analysis. Provided web server installation and configuration and established basic system backup and recovery procedures.Responsibilities:- Analysis, design and implementation of web and client/server applications- Managed creation of system requirements- Provided customer interface for senior management and development group- Trained senior management and end user community

Responsibilities- Designed and implemented the company internet and extranet portals.- Lead, designed and implemented inventory, warrantee and customer service portals including database and web tiers.- Designed and implemented an external help-desk LOB for the companyAccomplishments- Reengineered customer service, product services and the warrantee services focusing on reliability and efficiency aspects.- Integrated procedures across sales and customer service creating synergy between teams- Reduced product service inventory backlog

Mba/Gm, Business Administrator

Ingeniero En Sistemas Computacionales, Computer Science