A skilled and effective customer service professional with years of supervisory experience. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity. Responsible for successful strategic initiatives to improve team productivity and increase staff retention. A decisive action-orientated supervisor who successfully takes complete ownership of the customer service function.
Ticket Industry (Company Confidential)
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Fulfillment AssociateTicket Industry (Company Confidential) Jun 2022 - PresentChicago, Illinois, United States• Effectively prioritize orders by deadline in a fast-paced environment to ensure the department delivery standards for various exchanges are met. • Utilize different software programs to deliver tickets.• Effectively troubleshoot and resolve problems to ensure all orders are delivered in time for the event• Ensure accuracy of ticket inventory
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Customer Service/Operations Supervisor/Team LeaderPanasiatic Solutions Jan 2012 - Apr 2022Philippines -
Subject Matter ExpertPanasiatic Solutions Oct 2011 - Jan 2012Philippines• Provide floor support, learning sessions, coaching and feedback to agents• Assists in driving standards of the team• Monitor closure of service levels regularly• Ensure prompt escalation to Operations Supervisor• Supervise team in the absence of the Operations Supervisor• Monitor performance and quality scores of team• Take production calls as well as escalated calls.
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Customer Service RepresentativePanasiatic Solutions Mar 2011 - Oct 2011Philippines• Serviced existing customer accounts and improved customer retention• Tracked customer interactions from order through billing• Performed efficient troubleshooting of account issues• Established comprehensive customer data base• Coordinated focus groups and customer satisfaction surveys• Recommended improvements in service procedures
Baltazar Gideon Arroyo Education Details
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Nursing Education
Frequently Asked Questions about Baltazar Gideon Arroyo
What company does Baltazar Gideon Arroyo work for?
Baltazar Gideon Arroyo works for Ticket Industry (Company Confidential)
What is Baltazar Gideon Arroyo's role at the current company?
Baltazar Gideon Arroyo's current role is Order Fulfillment Associate | Customer Support.
What schools did Baltazar Gideon Arroyo attend?
Baltazar Gideon Arroyo attended Riverside College, Bacolod City.
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