Moved up to a more senior position, as now managing the ICT team. Dealing more with overall technology strategy, and project management. Identifying ways of improving infrastructure and enabling the business to use the latest technology to enhance customer service and satisfaction. Reporting directly to the Director of Customer Service I look more at the big picture, and how we as a business can improve our customer interaction, and also make life easier for our operatives to do their jobs… Show more Moved up to a more senior position, as now managing the ICT team. Dealing more with overall technology strategy, and project management. Identifying ways of improving infrastructure and enabling the business to use the latest technology to enhance customer service and satisfaction. Reporting directly to the Director of Customer Service I look more at the big picture, and how we as a business can improve our customer interaction, and also make life easier for our operatives to do their jobs. Though I still try to keep my hand in on the coding side of things when the opportunity arises. Show less

Actively manage all the ICT for a few hundred users; provide the remote help desk support on working areas at any one time, and three branches of the business. Deliver ICT role within the company with regular updates on common problems encountered and recognise and implement long-term solutions and improvements to reduce future problems. Acquire ICT equipment, retain and identify with a goal to maximise benefit, includes the OS, applications, and hardware. Efficiently handle the multiple… Show more Actively manage all the ICT for a few hundred users; provide the remote help desk support on working areas at any one time, and three branches of the business. Deliver ICT role within the company with regular updates on common problems encountered and recognise and implement long-term solutions and improvements to reduce future problems. Acquire ICT equipment, retain and identify with a goal to maximise benefit, includes the OS, applications, and hardware. Efficiently handle the multiple Windows servers, all the Office licencing, implementation, and maintenance. Key Accomplishments:✪ Demonstrated success with providing support and problem resolution with other business applications, such as Mimecast, Cascade, Qlikview, and SB+ to name a few, as well as configuring any switch, router or firewall with valuable and detailed experience using Sonicwall's especially.✪ Developed database queries/reports and implemented policies, procedures in an accurate manner and ensured that the detail covers all the associated networking, business applications, and warehousing systems, plus all the communications.✪ Directly communicated with suppliers, technical 3rd party support and their development teams, positively deciding on the cost/benefit implications for any work undertaken by them, as well as improved the work efficiency.✪ Driven massive infrastructure improvements, and familiarised new or upgraded existing systems to cover on-going needs, such as security, disaster recovery, bar-coding and general warehousing.✪ Facilitated and excellently retained HR, CRM and bespoke ERP system while also recommending on emerging technologies, cyber threats, potential risks and ICT strategy. Show less

Spent a number of years doing different things, trying out new experiences, and trying to see some of the world. I did a variety of different low level work during this period - waiter, barman, chef, warehousing, manual labour, etc. while pursuing new knowledge and stimulation.