Bruce Graham Email & Phone Number

San Antonio, TX, US

San Antonio, Texas Area

• My time has included creating and improving digital experiences that modernize the member experience and deepen member relationships with other USAA services.
• Direction of project execution including design, project requirements documentation, and deliverables execution of employee and member facing digital applications including a Comparative Market Analysis service and the.
• Leading collaboration with BBIA to create and refine a sell-side model marketing campaign utilizing predictive analytics
• Oversight of Real Estate Rewards Network business service BCC regulatory requirements
• Execution of a cost-per-lead zip code analysis and refinement of strategy based on quantitative analysis
• Certified process and procedure compliance with required state and federal regulations via audit of marketing, member-facing communication, and y-cording

San Antonio, Texas Area

• At USAA I established myself as a top performing Digital Product Owner for the development of digital member facing services. To be successful, I relied on my true passion for the behind-the-scenes work that cleared.
• Lead simultaneous agile teams in the Digital Mortgage Experience project
• Established a team culture that promotes positivity and equality amongst team members, driving communication, collaboration, and a desire to see each other succeed
• Received a combined score of 92% from both teams for team satisfaction
• Collaborated with control partners such as Legal, Compliance and Risk to receive key sign-off on requirements as well as User Experience, Digital, and SMEs to refine requirements before team consumption
• Daily database management of project features, stories and tasks

San Antonio, Texas Area

• Working directly with the Marketing Director and other departmental executives/managers, I was involved in a variety of key activities as the organization opens its new $50 million facility. These included:
• Rebranding of the Museum; the only Marketing team member active from inception to implementation
• Designing and marketing of multiple major development projects including The DoSeum First 500 Capital Campaign and the Corporate Partnership Program
• Coordinating The DoSeum’s Big Give SA 2015 fundraising campaign that achieved 150% of the designated goal
• Training/mentoring interns and employees that included priorities/schedule, design of event and campaign materials, and fostering positive development through effective project management
• Management of social media, including a 300% increase in audience reach over 18 months

San Antonio, Texas Area

Social media management, graphic design, brand management, event marketing, email marketing.

San Antonio, Texas Area

San Antonio, Texas Area

San Antonio, Texas Area