Develop and implement procurement strategies to ensure cost-effective sourcing of high-quality supplies.Identify opportunity areas such as product standardization and supplier consolidation to reduce costs while improving quality and service levels. Supervise a team of 2 purchasing assistants to ensure cost-savings and meeting/exceeding KPI.Manage capital expenditure purchases to secure cost savings and timely implementation, optimizing terms and conditions. Oversee the budgeting process for capital expenditures with the clinics and surgicenters working with local leadership.Resolve any purchasing-related issues or discrepancies in a timely and efficient manner.

Lead discussions, strategized initiatives, and drove development for company projects.Collaborated closely with team members, leaders, and stakeholders to align with organizational goals and translated business requirements into actionable project deliverables.Fostered a service-driven departmental culture and instilled a can-do philosophy among all employees.Proactively identified and addressed key project issues, considering both project and company-wide impacts in decision-making.Engaged in continuous training to expand technical knowledge and develop expertise in vendor capabilities.Sourced new vendors in medical, medical equipment, and IT sectors, identifying innovative companies to enhance value propositions and streamline processes, optimizing resource allocation and saving time.Efficiently sold surplus computer peripherals and miscellaneous office items to generate revenue and free up valuable warehouse space for the company.

Planned and executed strategies that delivered cost, quality, and service improvements for both the company and clients.Managed procurement of equipment, material sourcing and technical support through vendor relations.Participated in training to expand knowledge and develop subject matter expertise in technical requirements, and vendor capabilities.

Orchestrated coordination among multiple departments in Arizona to optimize production levels and streamline the supply chain.Oversaw transfer statuses and verified billing invoice adjustments to maintain accuracy in supply chain operations.Managed the logistics of pickups, deliveries, appointments, and approved freight costs for third-party transportation partners, ensuring timely and cost-effective shipments.Utilized SAP to process and track truckload shipments for Wal-Mart and Sam's Club, demonstrating proficiency in leveraging advanced supply chain management tools.Generated detailed daily spreadsheets to analyze order statuses, ensuring sufficient inventory availability for sales, promotions, and other business needs.Provided proactive guidance to clients regarding product shortages and strategically revised purchase orders to enhance customer satisfaction and maximize organizational profitability.

Established team priorities and efficiently delegated tasks to achieve goals within tight timelines.Liaised with web developers to expedite issue resolution and ensure seamless operations.Managed processing and billing of advertisements for real estate, recruitment, and automotive clients.Regularly updated and troubleshooted e-commerce and third-party systems, including Salesforce.Recognized with quarterly award for exceptional performance exceeding job expectations.

Led, mentored, and coached a team of over ten call center employees to optimize performance and achieve service excellence.Conducted comprehensive training sessions for representatives to maintain consistent and positive customer interactions, encompassing web support.Recognized six times as Representative of the Month for consistently exceeding performance expectations and delivering exceptional customer service.

Reported software glitches to management, made the appropriate account adjustments and assisted in implementing system fixes.Performed weekly audit of all large customer service credits and debits.Top rep in customer retention with more than 950 accounts saved (20% above average of company retention rate).