Barbara Grace Email and Phone Number

Process membership payments and renewals. Develop and implement retention strategies. Coordinate individual communications and contact with membership. Guide new members to receive maximum benefits.

Office administration and coordination. Member sales and sales support. Creation and implementation of a retention plan.New member education support.

Phone and Office reception, Database management. Report generation, Excel spread sheets.Accomplished professional Administrator and Manager. Well versed in all office functions with a track record for Project Coordination, Systems Improvement and Customer Service.

Evaluated business operations and created a restructure plan and training program for the Kitchen and Deli resulting in 75% decrease in new hires. Developed goals and objectives with measurable results. Created a complete manual of procedures, standards, diagrams, educational materials and job descriptions. Established weekly meetings with clear agendas, minutes and action items. Created internal inventory and ordering forms plus customer promotional materials.

Organizational support for non-profit business. Provided excellent customer service as the face of the business in person and on the phone. Registered students using Quickbooks, created promotional materials, edited catalog, purchased & received supplies and retail items. Workshop, event and documentation production support. Managed maintenance staff. Volunteer Board Secretary for three years.

Painted all sizes and forms of unique tropical-floral pottery. Multi-colored and layered, each piece one -of-a-kind.

Managed five successful inter-departmental projects and co-managed a new product acquisition. Saved 1.4M on one project. Recruited the right team members to ensure goals were met on time. Complied detailed project plans that were kept up-to-date and distributed. Chaired productive meetings with clear agendas, timely minutes plus action item tracking. From management: "the success her project team's consistently enjoy is a testimonial to her drive and ability to work for solutions that meet… Show more Managed five successful inter-departmental projects and co-managed a new product acquisition. Saved 1.4M on one project. Recruited the right team members to ensure goals were met on time. Complied detailed project plans that were kept up-to-date and distributed. Chaired productive meetings with clear agendas, timely minutes plus action item tracking. From management: "the success her project team's consistently enjoy is a testimonial to her drive and ability to work for solutions that meet SYBASE'S needs." Show less

•Recruited, hired/fired, trained, and reviewed staff.•Created reports to measure quality and goals.•Managed creation and administration of product numbers, bills of material and product specifications.•Controlled distribution of tape and document masters and removal obsolete material from inventory.•Excellent Customer Service in data quality analysis and data clean-up.•Documented job descriptions and procedures for training manuals.•Designed and implemented process… Show more •Recruited, hired/fired, trained, and reviewed staff.•Created reports to measure quality and goals.•Managed creation and administration of product numbers, bills of material and product specifications.•Controlled distribution of tape and document masters and removal obsolete material from inventory.•Excellent Customer Service in data quality analysis and data clean-up.•Documented job descriptions and procedures for training manuals.•Designed and implemented process improvements; Created forms and procedure documents.•Team Member of company-wide project to enhance performance and quality.•Completed training for continuing education, computer and leadership skills. Show less