Bill Griswold

Bill Griswold Email and Phone Number

Senior Support Escalation Engineer at Microsoft Corporation
Bill Griswold's Location
Waxhaw, North Carolina, United States, United States
Bill Griswold's Contact Details

Bill Griswold work email

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About Bill Griswold

Active Directory specialist (architecture, design, redesign, troubleshooting) with heavy emphasis on networking (reading packet captures, protocol analysis) in a Microsoft networking environment. Fully MCSE/MCSA/MCITP/MCTS certified and heavily experienced in Windows NT/2000/2003/2008/2012/2016/2019.A highly motivated and innovative technology professional with 30 years in the industry and a proven track record, Bill is a ‘make your headache go away’ type of person that initiates, owns, and follows through. He has a good eye for the ‘bigger picture’ and crafts solutions for immediate needs in a way that keeps that bigger picture in mind. He has sound judgment and the ability to look ahead, foresee, and avoid problems, completing projects on time and within budget.Bill is well-liked by his coworkers and customers and can work with little supervision. He can lead as well as follow and makes a valuable contribution to any team. An encourager by nature, he is friendly, upbeat, and ‘gets’ customer service. His oral and written communication skills are top-notch. Bill’s style of leadership encourages others to follow his example of attitude and ambition. He brings finesse and diplomacy to bear in sensitive situations. He has served in various leadership capacities as Technical Services Manager, IT Director, Manager, and Senior/Lead Engineer.Specialties: Active Directory, MCSE NT/2000/2003/2008/2012/2016, networking, infrastructure, Exchange 2000/20003/2007/2010

Bill Griswold's Current Company Details

Senior Support Escalation Engineer at Microsoft Corporation
Bill Griswold Work Experience Details
  • Microsoft Corporation
    Senior Support Escalation Engineer
    Microsoft Corporation May 2011 - Sep 2018
    Charlotte, Nc
    I work on the Tier 3 team providing escalation support for world-wide customers needing advanced support for Active Directory and related technologies.
  • Microsoft Corporation
    Microsoft Product Support, Platforms Security
    Microsoft Corporation Jan 2011 - May 2011
    Troubleshot and resolved security-related issues, specifically supporting Microsoft ISA Server & Forefront Threat Management Gateway (TMG).
  • Peak 10
    Senior Systems Engineer (90-Day Contract)
    Peak 10 Aug 2010 - Nov 2010
    Provided architecture, design, and support for server farms located in multiple datacenters across the United States. * Active Directory 2003/2008 * Exchange 2007/2010 * Microsoft SQL 2005/2008 * SharePoint 2007/2010 * VMware ESX 4.x & Hyper-V * Citrix XenApp 4.x & Windows 2008 Terminal Server * Cisco switch & PIX firewall configuration * Public Key Infrastructure (PKI) - certificates
  • Microsoft Corporation (Volt)
    Enterprise Messaging Support Engineer - Unified Communications (1-Year Contract)
    Microsoft Corporation (Volt) Mar 2009 - Mar 2010
    Provided phone support for Microsoft’s Unified Communication family of products. - Public Key Infrastructure (PKI) - certificates - Office Communications Server 2007 (RTM & R2) - Exchange Server 2007 Unified Messaging - OCS 2007 Speech Server - Live Communications Server 2005
  • M3 Technology Group (Www.M3Tg.Com)
    Senior Active Directory Architecture Engineer
    M3 Technology Group (Www.M3Tg.Com) 2006 - 2008
    Provided Tier 3 support for Tier 1 & Tier 2 engineers for Active Directory and Exchange issues.- Served as an escalation point for complex network and Active Directory issues. - Performed packet-level protocol analysis & troubleshooting using NetMon, Ethereal (WireShark), & Packetyzer - Identified 'choke points' in our processes and provided palatable relief. - Served as Technical Account Manager for large customers with complex environments. - Provided remote infrastructure management using a variety of protocols & tools including RDP, Citrix, WDS, SMS 2003, DameWare, MOM 2005, SCOM 2007, modifying rules, groups, & defining exceptions on MOM & SCOM.
  • Microsoft Corporation (Volt)
    Enterprise Platforms Support Engineer - Active Directory (4-Month Contract)
    Microsoft Corporation (Volt) Jan 2006 - May 2006
    Provided phone support for infrastructures w/ as many as hundreds of domain controllers. - Active Directory & FRS replication troubleshooting & optimization - Group Policy implementation & troubleshooting - Terminal Server Licensing - Kerberos troubleshooting - Network packet-level analysis & troubleshooting - Policies & Profiles - Security, Authentication, Access Control
  • Blueline Computer, Llc.
    Network Engineer
    Blueline Computer, Llc. May 2005 - Dec 2005
    Provided design, implementation, troubleshooting, and support for the following services to small and medium clients:- Email, messaging, and collaboration - High-speed Internet access w/firewall protection- Remote access - Application, database, web, FTP, and FAX servers - WAN integration - Interoperability with Novell and/or Apple
  • Microsoft Corporation
    Enterprise Platforms Support Engineer - Active Directory (1-Year Contract)
    Microsoft Corporation May 2004 - May 2005
    Provided phone support for infrastructures w/ as many as hundreds of domain controllers. - Active Directory & FRS replication troubleshooting & optimization - Group Policy implementation & troubleshooting - Terminal Server Licensing - Kerberos troubleshooting - Network packet-level analysis & troubleshooting - Policy & Profiles - Security, Authentication, Access Control, Certificates/PKI
  • The Inspiration Networks
    It Director
    The Inspiration Networks Jul 2000 - Apr 2004
    Provided complete engineering and management for all data and voice services.- Directed company- wide migration from NT/NetWare/GroupWise to Windows 2000/Exchange 2000 - Designed Active Directory and Group Policy implementation. - Was responsible for Meridian Option 11C phone equipment serving 200 users - Managed IT staff, reported directly to President - Engineered phone bank & Internet connectivity for live, interactive TV broadcasts & webcasts - Managed complex telecomm vendor relationships - Network Design/Project Management- Conceived, designed, and managed the reworking of a four-building Ethernet network, including rewiring, burying fiber, replacing hubs with switches, and setting up microwave dishes in between buildings. - Revamped the TCP/IP addressing scheme & established redundant DHCP, DNS, & WINS servers. - Designed desktop support strategy for Win9x, Win2K, WinXP, & Macintosh desktops
  • Data Access, Inc.
    Lead Systems/Network Engineer
    Data Access, Inc. Apr 1999 - Jul 2000
    Provided server, network, and desktop support for small to medium businesses.- System & network engineering, design, and troubleshooting - Cisco router configuration & troubleshooting, light firewall/security design using IOS access lists
  • Entex Information Services
    Systems Engineer, Network And Professional Services
    Entex Information Services Jun 1997 - Jul 1999
    Provided support for a small NT 4.0 & NetWare 4.1 LAN.- Internet & intranet web sites & Exchange servers - Cisco & 3Com routers - cc:Mail to Exchange (Outlook) migration - NT 4.0 Domains & BDCs - TCP/IP, DHCP, WINS, & DNS - IIS (for FTP & HTTP sites) - UNIX - Author of several business proposals
  • Prizm Technologies, Inc.
    Systems Engineer
    Prizm Technologies, Inc. Sep 1995 - Apr 1997
    Provided complete desktop support of WFW, 95, and NT clients.- TCP/IP troubleshooting and 3270 connectivity - Microsoft IIS - setup of server and a web site - NetWare 3.x and 4.x user management and login script modification - NetWare to NT migrations. - NT PDCs - user accounts, access rights, and shared directories. - Travel to customer sites in US & Canada to install workstations, hubs, and enterprise management software
  • Microsoft Coporation
    Corporate Network Support Engineer (Short Term Contract)
    Microsoft Coporation Apr 1995 - May 1995
    Provided corporate network technical support for Microsoft Windows NT Server NT 3.5.- Received TCP/IP and Windows NT support training. - Provided technical support for other engineers.
  • Jaars, Inc.
    Macintosh Support Coordinator
    Jaars, Inc. Oct 1989 - Jan 1995
    Directed Macintosh support services for our branches in 53 countries.- Support and troubleshooting in an IBM/Macintosh environment - Several major documentation assignments as a technical writer - Two small software development projects that involved user testing & IU design - Advanced classroom training for DOS, Macintosh, & Windows users - An AppleTalk LAN that coexisted with a NetWare 3.12 LAN

Bill Griswold Skills

Active Directory Networking Infrastructure Microsoft Technologies Windows Server Microsoft Exchange Virtualization Sharepoint Hyper V Cloud Computing Data Center Servers Dns Disaster Recovery Powershell Vmware Lync Server 2010 Server Architecture Iis Dhcp Operating Systems Windows 7 Group Policy Windows Security Firewalls Tcp/ip Cisco Technologies Troubleshooting Technical Support Network Administration Windows Xp

Frequently Asked Questions about Bill Griswold

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Bill Griswold has skills like Active Directory, Networking, Infrastructure, Microsoft Technologies, Windows Server, Microsoft Exchange, Virtualization, Sharepoint, Hyper V, Cloud Computing, Data Center, Servers.

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