Bryan Guffey Email & Phone Number

Rosamond, CA, US

Santa Barbara, CA, US

• Strategy | Pioneered enterprise-wide Atlassian Governance Council, elevating tool utilization and collaboration.
• Project Management | Orchestrated Confluence Server to Cloud migration, revolutionizing content management.
• Atlassian Engineering | Oversaw the entire Atlassian ecosystem, leading critical upgrades, migrations, and standardizing service management practices while developing custom scripts to streamline workflows and automate.
• Technical Product Management | Crafted inaugural Atlassian roadmap, driving 30% increase in user satisfaction.
• Technical Leadership | Implemented citizen developer platform, achieving 5x change throughput and 86% cycle time reduction.
• DEI Leadership | Drove organizational change as strategic advisor and ERG leader, quadrupling engagement in Pride@Sonos and co-founding Neurodiversity@Sonos, significantly improving inclusion metrics.

• Strategic Leadership | Revitalized external relationships, including with the North American Interfraternity Council, leading to significant growth opportunities. Delivered a new strategic vision, modernizing the.
• Financial Leadership | Conceived and executed the fraternity's first capital campaign, raising over $150,000 in pledges. Decreased operational costs through vendor negotiations and optimized merchandising processes.
• Volunteer Management & Governance | Led a team of 50+ volunteers through 7 senior staff, professionalizing key roles. Revamped Board reporting processes, enhancing transparency and enabling more effective fiduciary.

Overland Park, KS, US

• System Architecture | Designed and implemented a service reliability improvement program that significantly increased average service uptime for Jira and Confluence, serving 3500 internal users.
• Process Optimization | Planned, tested, and executed optimizations to the server and add-on upgrade process, reducing upgrade cycle time from 12 months to 3 months.
• System Integration | Designed integrations for LOB applications including ServiceNow & Salesforce PSA.
• Data Migration | Designed and implemented procedures & technical solutions for data & service migration from corporate acquisition instances of Atlassian products into Netsmart-owned counterparts, decreasing service.
• Presales Engineering | Orchestrated the development and delivery of technical presentations and demonstrations, increasing sales conversions by 30%. Collaborated with the sales team to develop a strategic pre-sales.
• Program Management | Supported the formation and sustainable operation of Netsmart's Associate Resource Groups (ARGs), creating resources and providing guidance to ARG leaders.

Overland Park, KS, US

• Presales Engineering | Architected technical solutions to customer business requirements for enterprise EHR products & ServiceNow integrations, driving additional revenue by 10% and increasing client satisfaction by 30%.
• Client Management | Delivered high-value fractional CIO services to multiple managed services clients, delivering year over year revenue growth.
• Sales Consulting | Targeted new clients for project-based and fully-outsourced managed services contracts, increasing revenue base by 15%.
• Strategy | Developed and implemented the division-wide strategy for service delivery improvement, driving down costs by 20% while increasing customer satisfaction.
• Stakeholder Management | Spearheaded idea and demand management across teams, aligning priorities through collaborative meetings. Maintained transparent communication, promptly addressing concerns. Resulted in improved.
• Program Management | Led management of technical toolset (N-Central, TeamViewer, ServiceNow, Passportal). Implemented ServiceNow improvements, reducing onboarding time by 75%. Standardized N-Central across 9000.

Overland Park, KS, US

• Project Management | Led multiple large-scale IT infrastructure initiatives, resulting in a 75% reduction in client ticket volume over 3 years.
• Sales Consulting & Client Management | Cultivated & delivered multiple new managed services contracts, increasing revenue by 15% YoY.
• Vendor Management | Orchestrated relationships with multiple enterprise technology vendors, enhancing overall service delivery and client satisfaction by 20%.

• IT Leadership | Served as IT Manager for a $24 million client, overseeing 20+ buildings and 300+ staff. Developed strategic plans and managed all IT contracts, demonstrating ability to handle large-scale, complex.
• Project Management | Led diverse, high-impact projects including phone system replacement, payroll/HRIS implementation, and large-scale iPad deployment in an educational setting. Managed IT remodels for two new office.
• Systems Implementation | Spearheaded installation of new backup solutions, computer imaging using Microsoft Deployment Toolkit, and redesign of Confluence installation. Demonstrated proficiency in implementing and.

• Knowledge Management Leadership | Proposed, implemented, and administered Atlassian Confluence as the primary knowledge management system, revolutionizing information sharing and standardization across the organization.
• Multi-Platform Technical Expertise | Developed and maintained proficiency in multiple operating systems (Windows, Linux, Mac, iOS, BlackBerry OS), enabling comprehensive support for diverse client environments and.
• Training and Documentation | Spearheaded the development of comprehensive documentation and training materials for multiple systems, while mentoring junior technicians, significantly improving team capabilities and.

• A Cappella singer in 4 person specialty a cappella group on Crystal Cruise Lines
• Learned over 50 a cappella songs in less than four weeks
• Interacted with high-profile guests from around the world, providing world-class entertainment
• Developed, designed and executed multiple shows in order to create new experience for guests and keep them entertained
• Interacted with international guests of all different types of backgrounds, creating community and harmony amongst them all.
• Kept a self-directed schedule of rest, warm-ups and preparedness in order to ensure quality entertainment.

• Facilitated all Patron relations including, but not limited to, Patron marketing campaigns, special events, data management
• Coordinated all ticketing needs for the theatre
• Supervised Front of House Staff including House Managers, Assistant Box Office Manager, volunteer ushers and interns
• Worked closely with Communications Director on cultivating and maintaining our single-ticket buying audience

Cupertino, California, US

• Designed the concierge role in concert with Apple Retail leadership as one of the first concierges in all of Apple Retail
• Provided excellent customer support to guests, maintaining a detailed knowledge of Apple products in order to assist users
• Implemented new crowd management processes, decreasing customer waiting times by 50%
• Provided high-quality customer service, ensuring VIP guests were handled efficiently and discreetly
• Managed critical customer interactions effectively, ensuring guests who felt underserved ended their interactions surprised and delighted by our efforts to resolve their issues