Brad Gurley Email & Phone Number

Burlington, NC, US

Atlanta, Georgia

Delivery Counts is my personal email delivery blog, with posts focused on email basics, sender education, and industry happenings. My goal is to provide delivery content for everyone - from basics to more advanced topics.

Real Magnet (acquired by Higher Logic in October 2017) came to me in late 2015 in search of a new Senior Director to help maintain momentum and provide focus for their established Delivery team. My role was to define and manage the strategy for the team, providing guidance on industry standards and interactions as well as potential improvements in.

In early 2013, WhatCounts was in search of a new direction for their team and the deliverability of the platform after the departure of the team's former leader. Upon taking over the Director role, I revamped and repositioned the suite of paid Delivery Services, created additional offerings to meet client needs, composed new internal and client-facing.

When Bronto created their Professional Services team in early 2009, I was asked to help design and roll out Bronto's Deliverability Services offerings. During my time in that role, I executed all offered services, including Deliverability Monitoring and Audit services, in addition to HTML creative and account implementation services.In the scope of.

I was brought onto Bronto's Client Services team to provide an experienced deliverability presence to the existing support organization. In that capacity, I served as the team's subject matter expert for Deliverability best practices, troubleshooting, and escalations.I monitored client IP addresses for blocklist or feedback loop issues and performed weekly.

As iContact's fifth employee and first Director of Support, I managed all technical support, deliverability, ISP relations, anti-abuse, and billing concerns. I designed and implemented all policies and procedures for the growing support organization, consistently achieving customer retention of 97% or above in addition to top-tier inbox deliverability in.

As a Member of the Global Account Services team, I provided daily support for high-value clients including Red Hat, Colgate Palmolive, and UnderWriters Laboratories. I created and maintained product catalogs, analyzed procurement forecasts, and verified product specifications, pricing, and availability.