ASTRA HEALTH LLC June 2016 – November 2016Clinical Application Analyst/Trainer (Downsized due to Reorganization)Provided Greenway PrimeSuite Support and Training to staff of Astra Health Primary and Urgent Care locations. Improved centers usage of PrimeSuite through workflow evaluation and creation of documentation. Initiated project and external resource assistance for MACRA/Mips InitiativesWorked with Director of Marketing to improve patient satisfaction and participationImproved claims submission and remediation process through work with Billing staff

I am responsible for support and training of the Electronic Medical Records Application (SuccessEHS) for over 100 Health Center Staff members including Front Desk, Call Center, Medical Records, Billing, Providers, Nursing Staff and Support Staff. I also oversee reporting for Meaningful Use, PCMH (Patient Centered Medical Home) and the Health Center Work Flow as it pertains to SuccessEHS.I provide daily operational, technical support, training and management of SuccessEHS Electronic Medical Records application to Center with 3 locations. • Train staff on new functionality in preparation for implementation of upgrades. Also train new employees on full application and Health Center workflow. • Provide project management for implementation, development of ongoing support and strategies by identifying and monitoring milestones to achieve project objectives • Preparation of all training documentation• Responsible for department workflow analysis and changes as they pertain to SuccessEHS

Provide daily operational, technical support and management of SuccessEHS Electronic Medical Records application to four NJ Federal Qualified Health Centers.• Provide project management for implementation, development of ongoing support and strategies by identifying and monitoring milestones to achieve project objectives • Oversee and coordinate upgrade of EMR to Meaningful Use compliant version for each of the FQHCs• Serve as liaison between EMR vendor, Keycare and Keycare centers to facilitate and resolve any outstanding EMR application issues • Collaborate with EMR vendors to ensure they comply with the terms of their contracts and that health centers are supported through implementation and support

Provide 3rd level support for platinum tier clients using Citigroup Electronic Banking services. • Review and troubleshoot incoming payment, file and reporting issues for severity and resolution path• Support client financial transactions with business, service and technology partner groups• Accurately gather client data and requirements and tracked issue through resolution

Developed and managed global seven person support desk working with photographers and photo buyers globally for eCommerce/web based tool.

Managed a 24/7 Help Desk of 13 Technicians, 2 IT Coordinators and Field staff of 23 Technicians in 1st, 2nd and 3rd level external support of over 300 Financial and Law Firms. Primary client point of contact with emphasis on day-to-day communication with the owners/ executives of financial institutions and law firms.

QA Analyst for the Brokerage division of Bank of New York. Was responsible for testing Electronic Trading tools and connections (both buy and sell side transactions) with vendors and clients.Also coordinated the QA Teams involvement with quarterly DR testing.

Managed Help Desk of 3 analysts responsible for 1st and 2nd level support and coordinated and prioritized work schedule for 10 2nd and 3rd level and network technicians. Worked as a liaison between 500+ member user community and IT Department with a concentration on research, coordination and implementation of new services, hardware and software. Established and maintained Service Level Agreements between MIS Support Teams, MIS and the JWS User Community and between JWS and MIS Vendors.

Gathered and maintained inventory of IT and non-IT services and products used throughout J&W Seligman through interviews with Seligman Employees and Building Management Company. Collected documentation from all vendors and contractors of high and critical goods and services regarding Y2K readiness and maintained list of this information using Microsoft Access.