Leading the Member Experience product team at Included Health. We are responsible for making it easy for our millions of members to access and engage with Included Health services across our family of websites and apps.

Leading product for mobile and member growth. Building products that reach people in need and give them the healthcare experience they deserve.

Leading product for the Grand Rounds Home Experience, which intelligently guides members to the best care they have available—whether that’s an expert second opinion or a high-quality physician near them.

After Shotgun was acquired by Autodesk, I️ led efforts to redesign Shotgun’s core user experience with a goal of improving the onboarding experience for new users. Conceived of and led design on the Projects page, Tracking App, and new site creation flow. As part of measuring success on these projects, I️ led the implementation of Amplitude to tracking product analytics across all parts of the product. Was able to improve funnel conversion through key parts of the onboarding funnel by 50%.

As the Shotgun development team grew, I️ led high-impact changes to the Shotgun web app aimed and reaching a wider segment of people at studios using Shotgun. Led design and development of Inbox, My Tasks, and Activity Stream features, which increased engagement for artists by 50%. Conceived and led development of Shotgun Review for iOS, Shotgun’s first mobile app. Launched Crew Planning, and led development of Project Timeline and related scheduling features to help producers manage crew and schedules on large, complex film and tv projects.

As the first member of the customer success team (aka, “The Street Team”), I️ helped double and retain the customer base year over year for two years. Designed processes and systems to support a high-volume, high-touch support channel. Managed some of the largest accounts in New York and London, ensuring the successful deployment of new versions of our software and high adoption of new features.

Managed a team of four production coordinators and 25+ digital production artists/engineers in the Layout department. Together, we tracked schedules for six departments on 1200+ shots and 120+ sequences through the two-year production of Simon Wells’s Mars Needs Moms (Crew: 400, Release date: March 2011)

Tracked schedules and coordinated day-to-day assignments of four post-production departments on 700+ shots through the two-year digital production of Robert Zemeckis’s A Christmas Carol (Crew: 450, Approx. budget: $175 million).

Supported animation and motion capture departments by managing production data and tracking tasks on A Christmas Carol ($175MM). Provided administrative support for executive production staff while the company grew from 150 to 350 full-time employees.