Bhadresh Patel Email & Phone Number

Seattle, Wa, Us

Leading and growing a high-performing team at AWS for Amazon EC2. Responsible for building and maintaining the critical infrastructure that powers the creation and management of Amazon Machine Images and container images at a global scale, delivering and operating in all AWS regions and partitions. Collaborating closely with product teams and customers to define the strategic roadmap. Optimizing engineering and operational practices, and building mechanisms that enhance the quality and efficiency of our deliverables.

Austin, Texas, Us

Responsible for planning, aligning, and executing the strategic roadmap and tactical solutions related to technology platforms, in collaboration with Product management, stakeholders, and sponsors in the Enterprise IT department.• Led a distributed team of managers, architects, software engineers, and data engineers responsible for custom applications, SaaS solutions, and technology platforms supporting over 20 critical corporate applications.• Strategized and executed the Agile and DevOps transformation journey in partnership with Product management and Business stakeholders for IT development teams.• Strategized and directed development of the new cloud data warehouse solution delivering enterprise-wide data warehouse and analytical services.• Contributed to transforming lead-to-cash processes and tools into future solutions within Oracle Cloud SaaS, DaaS, PaaS, and IaaS services. Played a significant role in the organization's master data management and governance initiatives.

Austin, Texas, Us

Engaged with a cross-functional leadership team to define the strategic roadmap and practical solutions to streamline business processes.• Facilitated strategic discussions, architecture planning, and technical direction to assess and select the appropriate technical solutions for future initiatives, including workflow automation software, automated network discovery tool, resource management system, and cloud data warehouse.• Strategized, evaluated, and contributed to migrating legacy workloads from on-premises data centers to AWS and Azure cloud solutions.• Directed the design and implementation of the Robotic Process Automation (RPA) solution, including selecting and approving RPA programs in coordination with the RPA governance team.

Austin, Texas, Us

Ideated the architecture and implementation of cutting-edge web applications and self-healing tools to streamline support operations. Elevated customer service by simplifying support interactions, expediting issue resolution, and minimizing support costs. Seamlessly integrated the web and mobile support application across multiple enterprise products through close partnership with cross-functional product teams.• Directed the team to enhance the rules-engine driven workflow for the web support application, enabling it to support enterprise customers, multiple products, and a new self-service UX for the application support team to manage these workflows.• Led the integration of the application support solution with corporate systems through collaborative efforts with IT, Business Analysts, and consultants.• Coordinated cross-team projects to implement and deploy solutions such as RSA secure authentication, Bomgar remote support, and system monitoring.

Austin, Texas, Us

Led initiatives to enhance customer experience and reduce support costs by building and integrating the web support application with core CDK products, replacing traditional phone support. Directed the team in designing and implementing a rules engine-driven dynamic workflow with a simplified interface for data gathering.• Architected and led the development of a web and mobile customer support application providing electronic case submission, web chat, and knowledge search, resulting in 55% of web interactions over traditional phone support.• Facilitated strategic discussions, architecture planning, and technical direction with cross-functional teams to develop APIs for Customer relationship management system, Computer telephony integration, and CDK Products.

Roseland, New Jersey, Us

Roseland, New Jersey, Us

Hyderabad, Andhra Pradesh, In

Master'S Degree, Computer Science

Bachelor'S Degree, Information Technology