Bhadresh Patel Email & Phone Number

Kingston, Ontario, Canada

- Create superior customer sales experiences by engaging, listening and understanding the financial needs of potential customers and matching their needs to our lending solutions in a pleasurable sales environment. - Demonstrating compassion and empathy toward customers to be able to hear their story and help with the most appropriate sale of our financial services based on individual needs.- Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities while transparently and openly communicating the terms and conditions of our financial products.- Review and evaluate online financial loan applications, assess the applicants’ credit worthiness, perform financial analysis, and other risk assessments to maximize quality of the sale and limit future collection items. - Manage collections activities for all past due financial accounts, maintaining an impeccable level of service.- Accurately secure all required information to fulfill customer applications for products and maintain information and records to limit errors.

Kingston, Ontario, Canada

• Perform remote diagnosis of desktop problems for end-users through the various programs and troubleshooting techniques• Generate, monitor, update and close service tickets for end-user issues using applicable ticketing software program.• Provide support to end users via phone or email during rear business hours for managed services clients• Work together with staff to develop best practices and to obtain assistance for answering client issues effectively and efficiently• Install configure, test, maintain, monitor and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.• Collaborate with operations team to ensure efficient operation of the client's computing environment• Assist in developing long-term strategies and capacity planning for meeting future IT needs

Kingston

 High energy customer service support, multitasking and working in a dynamic fast pacedenvironment. IRON MAN AWARD WINNER 2018; Franchise Appreciation award for not missing a single shift and always being on a time in a year. Expertise in using POS, handling cash, Baking. Temporary Team Lead; Managing team members, Dealing with Customers conflicts, Counting cash for the Day-end. Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

 Provide first level support to clients using Internal IT ticket system; ensure tickets are updated, completed and closed in a timely manner while providing support directly via phone and remote desktop Install and upgrade software; install hardware and configure systems and applications Escalate technology issues to the appropriate application Support and Technology infrastructuregroups Walk end users through problem solving processes and follow up to ensure systems are workingefficiently.

Diploma, Computer Networking And Technical Support

Deans' list Recipient: 2018 , 2019

High School Graduate, Science