Travel My hotel is best to book the hotel .

1.Greet and act as escort for all fit guests, suite occupants and executive floor guests to their assigned room.2. Ensures that repeat guests are pre-registered.3. Provide comprehensive guest services including information on hotel facilities, translation arrangements, sight-seeing and other locality information, restaurant and airline bookings, onward hotel booking to other hotel, etc..4. Promote and sell sister hotels.5. Promote and sell Executive Floor.6. Promote VIP Card program and copy with any related inquiries.7. Assist Front Desk staff in the check-in and check-out of guest.8. Keep an update of reference materials and files within the section.9. Acquaint himself with long staying guests and VIP guests to build best possible relations to ensure repeat business.10. Receive guest complaint in a professional manner and reports them to the Duty Assistant Manager.11. Arrange appropriate transportation for arriving and departing guests.12. Update and replenish of chain hotels brochure rack.13. Assist in the operation of Executive Floor if required or assigned to.14. Station himself at the center part of the lobby to direct and escort guests to Food and Beverage Outlets.15. Assist in the check-in of groups.16. Assist FIT, suite occupants and Executive Floor guests in the check-out.17. Issue birthday cake set up orders as per policies and procedures

Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in preregistration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.File room keys ( only for manual room key hotels)Knows how to use front office equipment.Process guest check-outs.Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,Follows procedures for issuing and closing safe deposit boxes used by guests.Uses proper telephone etiquette.Uses proper mail, package, and message handling procedures.Courier Mail RegisterReads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.Attends department meetings.Reports any unusual occurrences or requests to the manager or assistant manager.Knows all safety and emergency procedures, Is aware of accident prevention policies.Maintains the cleanliness and neatness of the front desk area.Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.