- Managed a group of Indian restaurants, demonstrating adept skills in strategic management, investigation, and analysis to optimize overall operations.- Project Manager for new restaurant project with successful outcome.- Conducted regular product and service testing and implemented continuous improvement initiatives, enhancing processes, and elevating the dining experience across all establishments.- Excelled in issue resolution, addressing operational challenges promptly, and maintaining a high standard of service delivery.- Displayed and fostered positive relationships with vendors, staff, and customers, aligning business strategies with stakeholder expectations.- Participated in regular meetings with concerned stakeholders discussing new trends and ways to maximise revenue/profit.

Learning Academy.- Agile Project Manager & QA Engineer- Agile Methodologies: SCRUM, Kanban, TDD, FDD, OKRs, MVP- Git Features Branch Workflow- Most relevant Architectural Patterns- Rest API

- Worked within an agile SAP Project where the focus was on EDI, Compliance, Hypercare and Mass test. - Performed unit, system, and regression tests on the company’s business management system.- Created test files for handling and validation (of messages). Tested EDI/data set and mapping according to requirements and GDPR ensuring a flawless flow (end-to-end testing).- Own project: wrote test cases and performed exploratory functional/non-functional tests on the company’s website, as well as automated tests. Also performed mass tests where I tested and validated historical files ensuring functionality and flawless flow, with an action plan for failed tests.- Reviewed historical automated test cases/structures to support development of test activities.- Worked with programs/tools such as SAP, TietoEvry, Jira/Confluence, IntelliJ (Java/Selenium), Cypress and more.

- Managed a group of Indian restaurants, demonstrating adept skills in strategic management, investigation, and analysis to optimize overall operations.- Project Manager for new restaurant project with successful outcome.- Conducted regular product and service testing and implemented continuous improvement initiatives, enhancing processes, and elevating the dining experience across all establishments.- Excelled in issue resolution, addressing operational challenges promptly, and maintaining a high standard of service delivery.- Displayed and fostered positive relationships with vendors, staff, and customers, aligning business strategies with stakeholder expectations.- Participated in regular meetings with concerned stakeholders discussing new trends and ways to maximise revenue/profit.

- Managed reservations operations for a prestigious cluster of 7 luxury hotels, overseeing a team while consistently delivering results through effective investigation, analysis, and strategic decision-making.- Spearheaded continuous improvement initiatives by identifying operational inefficiencies and implementing targeted solutions, demonstrating a commitment to excellence and optimization.- Resolved complex issues promptly, showcasing strong problem-solving abilities and ensuring seamless operations within tight timescales, contributing to high levels of customer satisfaction.- Successfully navigated stakeholder relationships with clients, travel agencies, and corporate partners, showcasing adept stakeholder management skills and aligning reservation strategies with their expectations, ultimately enhancing overall collaboration and business outcomes.

- Responsible for reservation operations, employing investigation and analysis to enhance processes, streamline workflows, and drive up-selling opportunities for increased revenue.- Led continuous improvement initiatives, optimizing guest satisfaction, and capitalize on upselling strategies.- Proactively resolved issues within tight timescales, showcasing strong problem-solving skills.- Contributed to agile projects, demonstrating adaptability and quick decision-making to successfully deliver outcomes, recommendations, and upselling strategies in reservations management.- Crisis Management - incident leading to hotel closure. Working on relocation, reimbursement, customer complaints and investigations, documenting future business.- Project manager for the team and their individual goals/projects.- Identified areas of improvement within the department and successfully implemented changes to the quote and proforma forms based on feedback from higher management.- Assist in the absence of account manager to maintain and strengthen relationship.- Cross-Training with account managers to have an insight and understanding of business development with focus on B2B Sales.- Head of Department cover - Assists in management of Front Office operation on rotating weekends.- Certified in Reservation Sales & Up Selling, training by TSA Solutions.

- Certified Departmental Trainer.- Reservations by using the company’s selling strategy, segmenting reservations in the appropriate category, with rights to adjust inventory. Manage daily incoming inquiries pertaining to room reservations, using effective upselling skills.- Monitor accurate records for daily arrivals, no-shows, cancellations, advance deposits, and travel agent commission processing.- Maintain a working knowledge of the hotel’s rooms, products and services allowing for clear communication to guests and clients.

- Managed front-office operation of executive lounge including guest administration and Concierge service. Overlooked Food & Beverage operation for lounge throughout the day and evening.- Developed a best-in-class training course for interns & new hires.- Sales & Marketing Cross-Exposure Reporting directly to Sales’ Director. Followed on sales-pitches for selected accounts and supported with key corporate accounts. Approached new potential accounts together with cold calls. Did a features & benefits comparison looking at the comp-set.

- Managed operations for group of 3 Indian restaurants working directly with the Managing Director. Assisted with inventory, payments, staffing and public relations.- Identified core issue of declining penetration in 2 of 3 restaurants. Implemented a change in opening times and set lunch menu increasing sales revenue by about +33% in three months.

- Profile management, creating/maintaining reservations, cover letters, and selling to right segments.- Monitoring daily reports, incoming inquiries and maintaining a working knowledge of Hotel’s product allowing clear communication.- Smoothly managed Golf Reservations for the property.- Certified in Reservation Sales & Up Selling, taining by TSA Solutions.

- Managed a total team of 40 staff in-charge of room & hotel cleanliness. - Worked with team of 10 on daily-basis ensuring hotel standards were met/exceeded.- Developed my leadership skills working with and managing a diverse team with excellent feedback.

- Team in-charge of full meal buffet service, fine dining, room service and banquet.