Bhagwat Singh Email and Phone Number

Business operations analytics COE supports Markets and Services stakeholders make key business decisions using advanced analytics techniques like applied intelligence, data science, machine learning and related tools and techniques. As analytics and modelling Lead worked on and delivered multiple projects:• Account Planning using machine learning based Customer Segmentation Analysis.• Hot skills sales opportunities search and Identification for Pricing & Discounts using… Show more Business operations analytics COE supports Markets and Services stakeholders make key business decisions using advanced analytics techniques like applied intelligence, data science, machine learning and related tools and techniques. As analytics and modelling Lead worked on and delivered multiple projects:• Account Planning using machine learning based Customer Segmentation Analysis.• Hot skills sales opportunities search and Identification for Pricing & Discounts using Natural Language Processing.• Identification of Importance of sales and pipeline attributes to late stage Contract Income % using Linear and Logistic regression.• Multifaceted business impact analysis of Pandemic on pipeline, withdrawals, win rates etc using Pre Post analysis.• Sales landing estimation methods comparison and advise.• Pipeline forecasting and sufficiency analysis using simple moving average and Holt-Winters seasonality based time series methods.• Mining offerings association patterns for identification of cross selling avenues using association rule learning.• Individual customer sales, volume & churn prediction using BTYD probabilistic models for Customer life time value.• Sales to revenue conversion estimation and identification of accounts having revenue stabilization using opportunity win/loss classification modelling. Show less

HCL Digital & Analytics GroupDid multiple engagements in Data Science and Cognitive Apps COEs. Worked in machine learning, content analytics, conversational platforms and cognitive applications space with responsibilities including research & analysis, developing solution approach, proof-of-concepts, demos, development & delivery:Data Scientist for a leading Insight, Information and Consultancy group• Feasibility, analysis, scoping and development of Touchpoint analysis… Show more HCL Digital & Analytics GroupDid multiple engagements in Data Science and Cognitive Apps COEs. Worked in machine learning, content analytics, conversational platforms and cognitive applications space with responsibilities including research & analysis, developing solution approach, proof-of-concepts, demos, development & delivery:Data Scientist for a leading Insight, Information and Consultancy group• Feasibility, analysis, scoping and development of Touchpoint analysis based on respondent’s survey data on usage of different brands and touchpoints and coming up with importance and attribution of power of touch points. Cleaning, transformation and selection of data, performing stepwise regression to come up with overall important touchpoints. Improvement of model by using zipf’s law to adjust survey data and running multiple stepwise regression. Preparation of different reports based on final model output.Over goods Matching for leading Courier Delivery services company• For a multinational courier delivery services company, worked on cognitive solution approach for over goods matching problem, i.e. problem of matching goods with missing labels to intended customers. Compared visual recognition and solr based search methods, built logistics regression model to predict better search method between image to image and keyword search.Marketing Insight and Trends solution for leading Airport Authority in Asia • For a leading airport authority in Asia, worked on proof of concept for knowledge management system to generate aviation trends and insights from news articles for authority’s Marketing department. Based on the proof of concept, customer gave HCL the contract to build the knowledge management system.POCs on Conversational Interfaces and Chat bots• Worked on development of multiple chat bot POCs for use cases in domains like HR, Retail, Professional services & BFSI, used IBM Watson assistant, Google Dialog flow & Amazon Alexa. Show less

For US based Money Transfer group :Web analytics for consumer money transfer website, mobile app, kiosks on retail locations, physical agent application, partners & B2B money transfer site using Adobe Marketing cloud (also known as Omniture/Site catalyst) in addition to other tools. HCL Team manages end to end web analytics over new R3 platform & scope involves:• Gathering and understanding purpose of business KPIs.• Design of data points and events for instrumentation of web… Show more For US based Money Transfer group :Web analytics for consumer money transfer website, mobile app, kiosks on retail locations, physical agent application, partners & B2B money transfer site using Adobe Marketing cloud (also known as Omniture/Site catalyst) in addition to other tools. HCL Team manages end to end web analytics over new R3 platform & scope involves:• Gathering and understanding purpose of business KPIs.• Design of data points and events for instrumentation of web pages as per requirement of Business KPIs.• Downstream monitoring, analysis and reporting.Worked as business analyst understanding the KPIs that business wants to capture, helped implementation team in design/capture of data points and instrumentation of web pages. Performed ramp analysis to understand behavior of newly migrated sites in terms of business KPIs to understand if it is within the expected thresholds, comparison with performance on previous platform and US site. Performed drill down of issues found in monitoring using Adobe Adhoc analysis/Discover tool. Created dashboards, reports & projects on Site catalyst workspace and Adhoc analysis tool based on business reporting/analysis requirements. Based on business requirement worked on creations of graphs, conversion funnels, segments, anomaly detection and analysis. Ran Hadoop queries, used Adobe feeds files for analysis and deep dive on click/hit stream data. Explored Adobe Customer attributes feature to enable importing of CRM/Transactional data with web analytics data. Show less

For a major UK based Retail Chain:-SME on Inventory Application and project manager for the team providing application support and maintenance. Analysis and giving solutions on Business issues in Order management, stock reconciliation and realignment, stock replenishment, invoice matching, stock counts and stock visibility.• Team, risk, stakeholder and scope management. Monitoring & reporting Incident Trends, Service levels.• Suggest and implement system stability and… Show more For a major UK based Retail Chain:-SME on Inventory Application and project manager for the team providing application support and maintenance. Analysis and giving solutions on Business issues in Order management, stock reconciliation and realignment, stock replenishment, invoice matching, stock counts and stock visibility.• Team, risk, stakeholder and scope management. Monitoring & reporting Incident Trends, Service levels.• Suggest and implement system stability and improvements initiatives.• Conduct root cause analysis and provide solutions for business-critical and urgent issues. Show less

Capstone Project: Study on US Healthcare Insurance Marketplace Data (Nov 2015 to May 2016)US Health insurance marketplaces data set prepared and released by the Centers for Medicare & Medicaid Services (CMS) contains health and dental plans offered to individuals and small businesses through the US Health Insurance Marketplace.Study involves:• Understanding the data. Data munging to make it fit for downstream analysis.• Exploratory analysis by way of summaries and plots.… Show more Capstone Project: Study on US Healthcare Insurance Marketplace Data (Nov 2015 to May 2016)US Health insurance marketplaces data set prepared and released by the Centers for Medicare & Medicaid Services (CMS) contains health and dental plans offered to individuals and small businesses through the US Health Insurance Marketplace.Study involves:• Understanding the data. Data munging to make it fit for downstream analysis.• Exploratory analysis by way of summaries and plots. Testing hypotheses.• Exploring how does the plan rates vary by age, states and regions using GPLOT Line graphs, CHOROPLETH Maps.• Causal analysis & finding business reasons for top and bottom fairing states. • Exploring benefits data by applying hierarchical & K means clustering techniques. • Exploring AHP (Analytical hierarchy process) for finding best plan for a given set of end user attributes.Analytics Vidhya-Greatlakes Modelling Hackathon (May 2016):Participated to build a model for predicting the right segment of new customers for an automobile company entering into new markets with existing products. Used CART, Random forest & Naïve Bayes algorithms in R. Show less

Tata Consultancy Services for Australia & New Zealand based NBFC :Offshore delivery leader providing 24/7 application support to Distribution Finance and Personal loans applications• Scope, schedule, risk, resource, communication and stakeholder management.• Weekly and monthly status dashboard for workload, Analysis & resolution, improvements and issues. Note: Praised by Client for problem solving, expertise and resolution of long standing reconciliation issues.

Tata Consultancy Services for Ireland based non-banking Financial Company:-Business Application Maintenance- Onsite coordinator and Offshore Leader to provide application support for Analysis, issues & improvements in lease-loan, hire-purchase, mortgages and new business underwriting applications on AS400.Solution Delivery (Requirement analysis, Application Development & Enhancement) -• Project to fix underpayment/overpayment in Mortgage Rentals.Note:… Show more Tata Consultancy Services for Ireland based non-banking Financial Company:-Business Application Maintenance- Onsite coordinator and Offshore Leader to provide application support for Analysis, issues & improvements in lease-loan, hire-purchase, mortgages and new business underwriting applications on AS400.Solution Delivery (Requirement analysis, Application Development & Enhancement) -• Project to fix underpayment/overpayment in Mortgage Rentals.Note: Praised by Client’s Project manager, IT Head & CIO for dedication & timely project delivery.• Project Delphi at client site in Dublin Ireland: GL restructuring to bring General Ledger in line with US GAAP.• Project to simplify new business proposal creation in Lease Loan Application. Show less

Tata Consultancy Services for UK based Non Banking Financial Company:Credit card & retail Applications SME. Onsite Coordinator at Leeds UK. Analysis & Resolution of application issues, data fixes, end of day batch & on-call support.

Tata Consultancy Services, Application Development for Hong Kong based Insurance Company:-The objective of the project was enhancement for Life insurance and Agency applications on AS/400 as part of Singapore Roll-out. Worked as a team member. Coding, Database Schema, Unit Testing, System Testing & Documentation.