Bhagya Lakmal Marasinghe Email & Phone Number

Ireland

Colombo, Western Province, Sri Lanka

Sri Lanka

Sri Lanka

Sri Lanka

Sri Lanka

 Perform the lead role for service delivery of Roaming platform. Key functions carried out are listed below. • Overall application and operations management.• Roaming operator agreements configuration.• Implementation of Inroamer differential rating requirements. • Analysis of implementation feasibility of new configuration requirement and guide the business users accordingly.• Clearing/Monitoring of Roaming related rejects (Correlation, Rating) and submitting exception files • Currency configurations.• Handling the RAP process.• Handling rating related queries by business/Revenue Assurance and provide the required feedback.• Release management of all changes related to Roaming platform.• Co-ordination with Project team/Vendor/user groups for any changes required in the application and driving of operationalizing the changes, Act as the project manager from operations perspective.• Generation of management information.• Implementation of automated monitoring, reporting and control points to ensure smooth operations.• Responsible for all roaming related SLAs. Ensure all SLAs are achieved and adequate controls/work-arounds are proactively implemented to ensure potential misses.  Managed localized solutions for roaming and prepaid virtualization recharge platform handling various stages of the software development life cycle such as • Requirement gathering , elicitation• Preparation of Customer Business Requirement (CBR) documentation • Preparation of test cases covering all operational aspects and business scenarios• Performing the internal testing prior to user testing• Guiding the user groups for various test phases• Release management of the final solution working with internal and external cross functional teams• Overall project management until the changes are productionized Vendor management,

Saudi Arabia

 Developing Software & Implementing Using Oracle Developer 6i/9i Analyzing In-house Software Needs Enhance Implemented system according to business needsProjects Involved• Order Management• Sales Management• Commission Calculation• Asset Tracking• Interface with PDA devices• Business Objects

Sri Lanka

 Worked as a developer involving development work related to various components of the internal system used (PANBS V 5.3 ) by the company. Areas involved are• Rating engine• Customer Care Management components• Payment System• MIS Dash Board

Sri Lanka

 Worked as a software engineer for CRM system V3 & Billing system. Main areas contributed are Analyzing In-house Software Needs Assisting & training the users Administrating the In-house Oracle Database (9i) Integrating Oracle Database with other Applications (Pronto ERP/SMS Services, Etc) Projects Involved Analyzed, Designed & Developed a Customer Relation Management (CRM) system with modules such as field Job Allocation, maintain Inventory, following up of Preventive Maintenance & renewals of Maintenance Contracts. Integrate 2 way SMS module to the CRM system. This enables field Engineers to Update field job on-line & receive statistics on machine & Job progress via SMS. Implemented a tender tracking system to track processed quotation to customers. This software produces details with the tender status & the end response during closing tenders. Implement of an ISP Billing system to WISHYA ON-LINE PVT LTD (Subsidiary of E-W Information Systems Ltd.)

Sri Lanka

 Worked as a system administrator, Key areas of contribution are  Maintaining Sun Ultra Servers (Unix, Oracle Database) Designing special paging software to interface the Massage Management System (MMS) on customer’s request. Designing & coding Developer 2000 forms & Reports Maintenance of in-house computer system, which runs on Developer 2000. Installing and Configuring Oracle Developer 2000 on workstations to meet the computer user’s requirement.• Installation and upgrading of the various software required by other departments & train the users.• Network configuration on Workstations (Win 2000/2003, NT, Win3.1/95/98/XP) in the Local area network systems. Installation of PC-NFS on workstations to communicate with the Solaris file and database server. Maintenance of the paging system (Software & hardware)