• Served as the primary contact in the APAC region for managing all Salesforce escalations from various business channels, including Global Sales, SMB, Workplace, Reseller, Publisher Solutions, and Call Center, supporting a user base of over 10,000• Experienced in troubleshooting critical real-time issues alongside regional leads across various pods, including Finance, GSO, Agency, SMB, Workplace, and Resellers.• Stakeholder management and constant collaboration with US and EMEA teams… Show more • Served as the primary contact in the APAC region for managing all Salesforce escalations from various business channels, including Global Sales, SMB, Workplace, Reseller, Publisher Solutions, and Call Center, supporting a user base of over 10,000• Experienced in troubleshooting critical real-time issues alongside regional leads across various pods, including Finance, GSO, Agency, SMB, Workplace, and Resellers.• Stakeholder management and constant collaboration with US and EMEA teams to ensure smooth operations and fill the gaps.• Involved in the quarter-end rollover process for Global Sales and Global Accounts, which is essential for accurate forecasting and revenue management.• Onboard & train new team members on Meta tools, practices, and operational protocols, including Internal CRM, Tableau, Anaplan, Ads/Business Manager, and Chili Piper.• Customise and implement profiles, territories, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports etc.• Successfully managed sales operations, tickets, and escalations for the APAC, NA, and EMEA regions at less than 50% capacity, ensuring smooth processes throughout. This effort received commendation from our director.• Analyse and improve support processes for all production incidents, daily operational monitoring activities, and data quality issues. Show less

• Developer on the Salesforce platform wherein the requirements are gathered from clients and have customised the product from scratch. This not only entails the integration of business requirements but niche customisation of the product, Data Migration, Deployment and UAT.• Developed a Migration Strategy that provides a set of guidelines to migrate client's legacy data to the product. By implementing this strategy, Cloud Lending has been able to reduce the migration time period by… Show more • Developer on the Salesforce platform wherein the requirements are gathered from clients and have customised the product from scratch. This not only entails the integration of business requirements but niche customisation of the product, Data Migration, Deployment and UAT.• Developed a Migration Strategy that provides a set of guidelines to migrate client's legacy data to the product. By implementing this strategy, Cloud Lending has been able to reduce the migration time period by 70%.• Constant collaboration with product team and product VP to discuss feature requests and their implementation. I am also tasked with transferring knowledge to new resources in the team as I am the key resource for the above product.• Managed the end to end implementation for the Giant Lease Clients - Merrimack (California) and Quantum Analytics (Australia) Show less

• Contributed to a public sector project where I was an integral part of the Dev Team to deliver complex modules to the Integrated Services Delivery Project.• Given the task of individually developing 3 critical modules which include 'Custom Chat Widget', 'Maps widget' and the 'User Registration' module within a span of 2 months contributing to at least 20% of the project.• Custom Chat Functionality - Imitated the standalone salesforce chatter feature as a custom widget which… Show more • Contributed to a public sector project where I was an integral part of the Dev Team to deliver complex modules to the Integrated Services Delivery Project.• Given the task of individually developing 3 critical modules which include 'Custom Chat Widget', 'Maps widget' and the 'User Registration' module within a span of 2 months contributing to at least 20% of the project.• Custom Chat Functionality - Imitated the standalone salesforce chatter feature as a custom widget which involved using the SFDC API in the backend.• The Chat & Maps widget was declared as Intellectual Property by Deloitte due to the uniqueness of the solution as well as the demand for the feature which is still in use by several teams.• Managed a team of 3 to handle the Testing Module to derive 75% coverage for Project Deployment. Show less

• Designed a utility using C++ that connects to AppAnnie Website which provides Business Intelligence. • Designed an API using C++ that connects to AppAnnie website through the http request , using public and hashing the private key. After establishment of connection the necessary raw data particular to the app of the account holder is retrieved through post method .• The raw data is parsed using JSON and through ODBC connection the data is dumped into the organisations'… Show more • Designed a utility using C++ that connects to AppAnnie Website which provides Business Intelligence. • Designed an API using C++ that connects to AppAnnie website through the http request , using public and hashing the private key. After establishment of connection the necessary raw data particular to the app of the account holder is retrieved through post method .• The raw data is parsed using JSON and through ODBC connection the data is dumped into the organisations' database. • The User just has to retrieve the logs everyday instead of visiting the website. The data also provides an insight of the market over a period of time. Show less