• Managed 300+ SFDC tickets, maintaining impeccable data cleanliness acrossmultiple Salesforce modules. Generated insightful reports by conductingthorough Salesforce data entry and analysis, identifying 10% improvement opportunities.• Generated insightful reports by conducting thorough Salesforce data entry and analysis, identifying 10% improvement opportunities.• Streamlined sales operations, achieving a 15% efficiency boost, by advocating for and implementing process improvements.

• Act as the primary point of contact for the CEO, managing their schedule, emails, and calls.• Coordinate and prioritize meetings, appointments, and travel arrangements.• Prepare and edit correspondence, communications, presentations, and other documents.• Organize and attend meetings with the CEO, taking minutes and following up on action items.• Assist in preparing materials and presentations for meetings.• Manage travel itineraries, accommodations, and visa arrangements.• Book Appointments and Work in Linkedin Backend projects.

• Achieved a {20%} reduction in customer complaints and increased productivity by developing a dashboard and creating a mentoring program.• Coordinated the training of new staff on the QA process by implementing a training plan, resulting in an increase in productivity and a decrease in inefficiency by 70%.• Achieved a 25% reduction in cycle time and enhanced team quality by 50% through strategic knowledge application and process optimization.

Event Planning and Coordination:• Develop event concepts and themes based on client requirements.• Create detailed event plans, including timelines, budgets, and logistics.Client Liaison:• Communicate with clients to understand their needs and preferences.• Provide regular updates and manage client expectations throughout the event planning process.Vendor Management:• Identify and negotiate with vendors, suppliers, and venues.• Coordinate contracts, agreements, and payments with vendors.Team Supervision:• Lead and manage the event planning team, including coordinators and assistants.• Assign tasks and ensure team members meet deadlines.Budget Management:• Develop and manage event budgets to ensure cost-effectiveness.• Monitor expenses and adjust plans as needed to stay within budget.Logistics Coordination:• Arrange transportation, accommodation, and other logistical details for events.• Ensure all necessary equipment and materials are available and set up on time.On-site Management:• Oversee the setup, execution, and breakdown of events.• Address and resolve any issues or emergencies that arise during events.Marketing and Promotion:• Collaborate with marketing teams to promote events and attract attendees.• Utilize social media, email marketing, and other channels to generate interest.Post-event Evaluation:• Collect feedback from clients, attendees, and team members.• Analyze event performance and identify areas for improvement.Compliance and Safety:• Ensure events comply with health, safety, and legal regulations.• Implement and enforce safety protocols to protect attendees and staff.

Resolved 200+ customer inquiries per week, maintaining a resolution successrate of 95%