Bhakthi Janith Email & Phone Number

United Kingdom

• Ensuring customer satisfaction by providing attentive service and timely resolution of concerns.• Supervising food quality and cleanliness standards.• Contributing to reducing food preparation costs while maintaining productquality and availability.• Conducting interviews and participating in the hiring, training, and developingnew employees.• Managing multiple outlets, achieving labor targets, and meeting performanceindicators (KPIs) in each outlet.• Enforcing company policies and maintaining a management style aligned withbest practices.• Optimizing profits by controlling costs and resolving customer issues to theiroverall satisfaction.• Providing leadership and direction to all employees, fostering a collaborativeand supportive team environment.• Preparing and presenting employee reviews for performance improvement.• Ensuring product quality and availability through effective inventory management.• Collaborating with cross-functional teams to achieve organizational goals andobjectives

Sri Lanka

• Directed the operations of VMP Overseas Educational Consultancy Services,ensuring smooth functioning and strategic direction.• Provided comprehensive assistance to Sri Lankan students pursuing educationabroad, supporting them from initial enrollment to successful graduation.• Accomplished a 25% rise in VMP Overseas' income while upholding exceptional customer satisfaction.• Formulated and executed strategic business plans to accomplish bothshort-term targets and long-term objectives effectively.• Offered invaluable market insights and strategic advice to the board of directors, contributing to informed decision making.• Implemented cost-effective business strategies to enhance operational efficiency and drive sustainable growth.• Build and maintained positive, trust-based relationships with stakeholders,partners, and regulatory bodies.• Directed and coordinated all facets of company operations, ensuring adherence to high standards and optimal financial performance

Sri Lanka

• Implemented strategies for business development which resulted in a 40%increase in company income.• Promoted the company's public profile through various engagements andevents, building a positive reputation and increasing the brand value.• Proactively addressed and resolved challenges and problematic situations asthey arose, maintaining operational efficiency.• Oversaw a team of thirty service staff, ensuring smooth operations and exceptional customer service.• Implemented c

Singapore

• Ensured meticulous adherence to legal, statutory, and professional standards to optimize profitability and growth.• Overseen operations in the exclusive VIP lounge, resulting in favorable client feedback and heightened satisfaction.• Ensured comprehensive business center support, encompassing administrative tasks and fulfilling personalized requests, for all reception staff.• Upheld service standards, prioritizing client care to deliver exceptional service experiences.• Provided valuable statistical insights on visitor demographics and room utilization to inform management decisions.• Efficiently managed client arrival records and pass issuance while ensuring seamless coordination with other departments for optimal guest experiences

Singapore

• Food & Beverage Manager, Astons Specialties, Singapore• Strategized and executed meticulously planned, delectable meals, enhancingcustomer satisfaction and loyalty.• Established and nurtured strong partnerships with vendors, ensuring timelyand adequate food supplies while negotiating favorable terms to reduce costs.• Implemented cost-saving initiatives resulting in notable reductions in food andbeverage expenses without compromising quality.• Developed and communicated restaurant policies and goals to the food serviceteam, fostering a cohesive and productive work environment.• Oversaw daily food service operations, meticulously adhering to stringent foodsafety regulations and maintaining impeccable hygiene standards.• Proactively managed customer feedback, fostering positive relationships andimplementing improvements based on insights garnered.

Bachelor Of Arts - Ba, Hospitality Administration/Management, On Going

Bachelor Of Arts - Ba, Hospitality Administration/Management, On Going

Advanced Diploma In Hospitality And F & B Services., Hospitality Management, Graduated

Diploma In Hotel & Restaurant Services, Hospitality Administration/Management, Graduated