Bhakthi Janith Email & Phone Number

United Kingdom

• Ensuring customer satisfaction by providing attentive service and timely resolution of concerns.
• Supervising food quality and cleanliness standards.
• Contributing to reducing food preparation costs while maintaining productquality and availability.
• Conducting interviews and participating in the hiring, training, and developingnew employees.
• Managing multiple outlets, achieving labor targets, and meeting performanceindicators (KPIs) in each outlet.
• Enforcing company policies and maintaining a management style aligned withbest practices.

Sri Lanka

• Directed the operations of VMP Overseas Educational Consultancy Services,ensuring smooth functioning and strategic direction.
• Provided comprehensive assistance to Sri Lankan students pursuing educationabroad, supporting them from initial enrollment to successful graduation.
• Accomplished a 25% rise in VMP Overseas' income while upholding exceptional customer satisfaction.
• Formulated and executed strategic business plans to accomplish bothshort-term targets and long-term objectives effectively.
• Offered invaluable market insights and strategic advice to the board of directors, contributing to informed decision making.
• Implemented cost-effective business strategies to enhance operational efficiency and drive sustainable growth.

Sri Lanka

• Implemented strategies for business development which resulted in a 40%increase in company income.
• Promoted the company's public profile through various engagements andevents, building a positive reputation and increasing the brand value.
• Proactively addressed and resolved challenges and problematic situations asthey arose, maintaining operational efficiency.
• Oversaw a team of thirty service staff, ensuring smooth operations and exceptional customer service.
• Implemented c

Singapore

• Ensured meticulous adherence to legal, statutory, and professional standards to optimize profitability and growth.
• Overseen operations in the exclusive VIP lounge, resulting in favorable client feedback and heightened satisfaction.
• Ensured comprehensive business center support, encompassing administrative tasks and fulfilling personalized requests, for all reception staff.
• Upheld service standards, prioritizing client care to deliver exceptional service experiences.
• Provided valuable statistical insights on visitor demographics and room utilization to inform management decisions.
• Efficiently managed client arrival records and pass issuance while ensuring seamless coordination with other departments for optimal guest experiences

Singapore

• Food & Beverage Manager, Astons Specialties, Singapore
• Strategized and executed meticulously planned, delectable meals, enhancingcustomer satisfaction and loyalty.
• Established and nurtured strong partnerships with vendors, ensuring timelyand adequate food supplies while negotiating favorable terms to reduce costs.
• Implemented cost-saving initiatives resulting in notable reductions in food andbeverage expenses without compromising quality.
• Developed and communicated restaurant policies and goals to the food serviceteam, fostering a cohesive and productive work environment.
• Oversaw daily food service operations, meticulously adhering to stringent foodsafety regulations and maintaining impeccable hygiene standards.

Bachelor Of Arts - Ba, Hospitality Administration/Management, On Going

Bachelor Of Arts - Ba, Hospitality Administration/Management, On Going

Advanced Diploma In Hospitality And F & B Services., Hospitality Management, Graduated

Diploma In Hotel & Restaurant Services, Hospitality Administration/Management, Graduated