Bhalajhi Subramanian Email & Phone Number

Auckland, New Zealand

As a Business Analyst at NZME, I specialize in bridging business and IT needs through data-driven solutions, focusing on process improvements and system functionality. I collaborate with business leaders, end-users, and IT teams to optimize workflows and deliver measurable results.Key Responsibilities:• Business Process Improvement: Analyze and streamline business processes using Microsoft Visio and SharePoint to document workflows and identify inefficiencies. Implement solutions to enhance efficiency and reduce errors.• Requirements Gathering: Collaborate with stakeholders to gather business needs and translate them into technical requirements, leveraging SQL for data analysis.• System Testing & Implementation: Lead testing for new software implementations and upgrades using Jira to manage testing workflows and Power BI for data validation during User Acceptance Testing (UAT).• Project Management: Oversee project timelines, resources, and deliverables using Microsoft Project, ensuring projects are completed on time and within scope.• Data Reporting: Develop and deliver detailed reports with Power BI and Excel, providing actionable insights for decision-making. Utilize SQL for advanced reporting and analysis.• Vendor Management: Manage external IT vendors, ensuring project deadlines and business requirements are met, coordinating communication via Microsoft Teams and Outlook.• Operational Support: Provide support to ensure smooth system operation, utilizing SAP for issue tracking and system management.Skills & Tools:• SQL, Power BI, Visio, Jira, SharePoint, SAP, Microsoft Project, Excel, Microsoft Teams, and Outlook.• Key Achievements:• Implemented process improvements using Power Automate, reducing system errors by 30%.• Designed and implemented data dashboards in Power BI, enhancing decision-making efficiency.

Napier, Hawke’S Bay, New Zealand

Supported and maintained M365 and SharePoint environments, ensuring optimal performance and user satisfaction. Utilized Power BI for data visualization and analysis, providing insights into key performance indicators and trends to support decision-making processes. Identified workflow issues and conducted initial triaging to enhance operational efficiency using Power Automate.Implemented major changes to dashboards by integrating various data sources such as SQL and SharePoint. Managed project tasks and tracked progress using JIRA, ensuring timely delivery of business application enhancements and change requests. Provided Level 1 support and troubleshooting guidance to users within the business.Created multiple forms using Power Apps, improving data collection and process efficiency. Acted as the first point of contact for application-related issues, including document generation problems involving Power Automate and IRIS. Handled small requests, such as adding suppliers and conducting weekly audit trials in TechOne.Provided frontline support for workflow errors, ensuring timely resolution and minimal disruption. Engaged with vendors through support calls and regular interactions, utilizing JIRA for issue tracking and resolution management. Contributed to ICT projects by leveraging tools like Power BI, Power Automate, SQL, Nintex, and JIRA to meet project requirements and support senior team members.Managed SharePoint tasks, including access management and modifying site contents and library settings. Actively handled weekly staff change management, providing access adjustments for Teams channels, Squirrel, and One Place. Played a key role in transitioning from Nintex to Power Automate by building Power Apps forms to activate workflows.Participated in Civil Defense Emergency Management (CDEM) during the Gabriel floods, supporting welfare and logistics teams in flood relief efforts.

New Zealand

• Utilized SAP to update and cleanse work orders, ensure accurate cost capture, and streamline incidentmanagement processes.• Applied Agile methodologies such as Scrum to manage maintenance projects effectively, ensuring timely delivery and customer satisfaction.• Developed business cases for performance improvements, leveraging data analysis from SQL queries and Power BIvisualizations.• Collaborated with stakeholders to gather requirements and design solutions, utilizing Visio for process mappingand documentation.

Auckland, New Zealand

• Assisted with project support IT Asset redeployment and Fleet management.• Managed and coordinated communication between department members and service providers/stakeholders.• Tracked service requests, inquiries, and issues from stakeholders and coordinated meetings between department members and service providers/stakeholders.• Researched and analyzed contract-related information, including supplier contract reporting, and provided reports regarding contract activity and performance.• Achieved a first call resolution rate of 90% while providing help desk support, enhancing client satisfaction and efficiency.• Ensured accurate and timely setup, initial contact, and onboarding processes for new customers, resulting in a 95% satisfaction rate.• Implemented process improvements resulting in a 20% reduction in response time for customer inquiries, enhancing overall service efficiency.• Liaised with the Commercial Contracts Management & Implementation teams and ADHB Comms to ensure current information on the ADHB Intranet.• Managed entries into risk and incident systems, always ensuring own and others’ safety and complying with policies, procedures, and safe work systems.

New Zealand

• Handled rapid response projects for the northland region and managed all the clients and stakeholders in the region.• Receive and respondto referrals and other calls from people we support, Funders, Support Workers, and other stakeholders, communicating in a firm, clear and positive manner.• Provided a first call resolution help desk service for clients and potential clients and their family/whanau, Support Workers, Managers, Funders, and other stakeholders.• Ensured accurate and timely setup, initial contact, and onboarding processes for new customers.• Operate and update company systems such as the Customer Management System (CMS), including funder referral information, service plan changes, and roster requirements, in a timely and accurate manner and actively seek information if incomplete. • Coordinate cover for unplanned relief and short term roster changes and vacancies to ensure customers' needs are met, and service plan requirements are fulfilled promptly and responsive.• Actively and positively engaged and contributed as a member of the Service Centre team.• Implemented improved processes and provided advice consistent with organisational plans, policies, and values.• Assist with reporting, investigating, and resolving complaints, incidents, and Sentinel events.• Ensured a sound understanding of and adherence to process control procedures as appropriate.• Meet the company's Service Level Agreement (SLA) requirements, focusing on first call resolution, referrals' no decline policy, and other appropriate policies.

Wellington, Wellington Region, New Zealand

• Manage daily and special orders and operations for specific accounts.• Provide estimates and documentation, recommending a level of work and obtaining agreement.• Managed 50 calls per day and initiated the troubleshooting steps for the issues faced by the customers.• Update and document accounts, including orders, escalations, and transactions.• Work with other departments to ensure the flow of goods and services and clear communication.• Work with the team to clear customers' queries.• Used coordination and planning skills to achieve results according to schedule.• Developed and maintained courteous and effective working relationships.• Resolved problems, improved operations, and provided exceptional service.• Used critical thinking to break down problems, evaluate solutions, and make decisions.• We have demonstrated respect, friendliness, and willingness to help wherever needed.

Coimbatore, Tamil Nadu, India

* Perform as catalyst across organization for performance improvement at projects along with process change.* Assist business units with existing functioning projects by implementing set strategies to improve process productivity.Support business unit in service provider function.* Develop and execute solutions to different complex problems.*Perform to resolve diverse scope problems requiring variable factors evaluation for data analysis.* Respond to request of business unit managers to improve productivity and increase process competence.* Execute analytical methodologies, survey and evaluation techniques to processes along with best practices.* Involve in leverage of computer system potential, e-commerce tools, business processes as well as workflows to obtain improvements.* Consult, develop coordinates and provide lean training programs on demand.

Tiruchirappalli, Tamil Nadu, India

*Optimize revenue streams by networking for additional business prospects with established clients.*Plan strategic brand-building events to expand product portfolio.*Answer customer questions regarding products prices and availability.*Feild based work where i gathered lot of basic knowladge of service of trucks and Automotive parts then there was also a exposure of sales of Trucks to curomers this has provided me knowladege in customer relationship management .

Trichy

*Maintaining the billing system,Generating invoices and account statementsPerforming account reconciliations.*Maintaining accounts receivable files and records.*Producing monthly financial and management reports.*Investigating and resolving any irregularities or enquiries.*Assisting in general financial management and analysis.

Postgraduate Diploma In Business Management, Business Administration, Management And Operations

Bachelor'S Degree, Mechanical Engineering