Brian Halm Email & Phone Number

Parsippany, New Jersey, US

Parsippany, New Jersey, US

• Develop SQL queries to validate client control reports against KPI dashboard
• Routinely lead Dashboard trainings for new users
• Create monthly automated reports that our KPI Dashboard is not capable of producing
• Review and improve all system configurations
• Primary contact for client data requests from the business intelligence platform
• Utilize dashboard and raw data to identify denial trends to improve client’s workflow and the retrospective denials program

Parsippany, New Jersey, US

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience
• Delivers superior customer service while diagnosing and resolving client application, data and connectivity issues
• Provides coordination and clear communication via phone, email, and via tickets or other client support activities to both internal and external customers
• Perform first level diagnostics and, where necessary, coordinate with internal Med-Metrix Teams to effectively triage and facilitate issue resolution and client delivery
• Supports application functionality and remains current on release updates and product knowledge
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company

∙ Responsible for guest satisfaction, cash management, and providing feedback to management∙ Management of group events including set up, service, and facilitating special requests∙ Building and maintaining relationships with new and recurring customers

∙ Researched and analyzed markets to find opportunities to expand in current and new potential markets∙ Prepared Powerpoint presentations for the Director of the company to present to potential business partners∙ Assisted with day-to-day responsibilities and the strategic development and execution of long- term plan to expand distribution countrywide∙.

Colorado Springs, CO, US

Officiate at competitive athletic or sporting events. Detect infractions of rules and decide penalties according to established regulations