Brandon M. Hamilton Email & Phone Number

Houston, Texas Area

 Aided customers find their ideal window treatments through virtual design consultations.  Handle 40+ customer interactions daily handling sales and service via email and live chat. Consistently handled three or more simultaneous live chat interactions. Efficiently managed 20+ follow-up interactions daily in between customer interactions. Customer Solutions Specialist (02/2017-06/2019) Served as first-level of contact for customers regarding post-sale inquiries or malfunctions. Gained extensive knowledge of the window treatment industry. Frequently partnered with vendors to resolve customer inquiries. Assisted 500+ customers monthly with proven results. Consistently earned 98% or greater customer experience scoreDesign Assistant (08/2015-02/2017) Aided a team of Design Consultants in achieving monthly revenue goal of $100K. Ran reports via Salesforce to effectively manage pipeline and maintain contact with customers. Educated customers on proper measuring techniques for custom window treatments. Worked on a special project to assist with Resolutions department to partner with vendors to lead times on the site. Held monthly strategic meetings with consultants on how to surpass our sales goal.

Houston, Texas Area

 Efficiently counseled students on student aid eligibility in cohort with federal guidelines and procedures. Determined student eligibility by analyzing aggregate loan limits, loan periods and credit evaluations.via telephone screening to create accurate estimate financial aid plans. Ensured accurate completion of federal processes in compliance with the Dept. of Education. Utilized CampusVue to transmit student data between departments, packaged student awards, accepted cash payments and tracked past due collections. Requested 75+ student aid awards every 8-week term using FAME with a 90% approval rate. Regularly responsible for 30+ students: including application processing, student aid awarding, federal verification, database match resolution, and loan certifications.

Columbia, Missouri Area

~Transferred departments summer 2013 Achieved entry-level experience of financial aid applications, procedures, and processes. Assisted 10-15 students and families daily with accurate completion of financial aid applications. Effectively evaluated student data through PeopleSoft/Oracle to address any inquiries via telephone. Successfully completed federal training via FSA Coach.~Promoted to Student Supervisor (April 2013 - June 2013)Responsible for supervising and training a student staff of 30-35 employees while maintaining a productive work environment between full time workers and student workers.~Customer Service Attendant (August 2010 - April 2013) Attended to the various duties of the dining hall.

Bachelors Of Arts, International/Global Studies, 2.5 Gpa

Activities and Societies: Queer People of ColorSociology Minor Multicultural Studies Certificate Queer People of Color-Founder (2010).

Diploma, High School/Secondary Diplomas And Certificates, 3.3 Gpa

Activities and Societies: Book & Breakfast Club(President) Poetry Club(President) Spanish Club(President & founder) Choir Poetry Out Loud.