Bhandari Kumar Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

● Developed and delivered 1st phase of New Hire Training plan● Contributed many values adds for the enhanced customer experience● Conducted Knowledge Assessment Test for the team● Published GMR weekly report● Created and published schedules for the team● Performed quality audits and documented it● Excellent rapport with internal and external client which led to many compliments● Dealt with escalations as a Floor Walker● Part of the new hire training execution● Coordinated/supervisor with onshore teams for solutions Implemented training course for new recruits – speeding profitability.● Received many accolades for being the best performer in the team● Shared best practice sessions with the team members● Noted for achieving the highest level of first-call resolution.● Earned a solid reputation for resolving complex issues and providing exceptional customerservice.● Provided special assistance to support remote access in adherence to company standards.● Escalated issues as needed and maintained communication with customer and Technical teamsResolved service issues and took appropriate actions to provide enhanced customer experience● Proactively identified potential areas for wide system outage and initiated analysis andresolution.● Contributed towards many ad hoc projects for various teams during Year End payroll volumes● Acquired knowledge on various payroll products offered to various market segments Expandedsales to include mass market accounts.Achievements :● I was awarded for best performance in maintaining consistency and quality. Promoted twice in a year.● Lean certified from Genpact providing insights in process development.● Stack Ranked 2nd for the year FYI 2018 to 2021 for excellent performance.● Yellow and Green belt certified from Genpact for improving process quality● Conversant with MS office ( Word, Excel, Power Point).