Growth Markets Data Led Transformation Business Operations Lead Growth Markets Strategy & Consulting Cloud First Business Operations Lead

I am a part of Accenture’s India Business Team and work in the Resources Practice which encompasses Energy , Utilities, Chemicals and Natural Resources Industry Segments.Our clients are across Digital & Technology Consulting, Management Consulting, Application Services & Infrastructure Technology and Business Process Outsourcing.I have worked with clients in both Central/ State Government Public Sector organizations, Large Private enterprises as well as delivered programs for… Show more I am a part of Accenture’s India Business Team and work in the Resources Practice which encompasses Energy , Utilities, Chemicals and Natural Resources Industry Segments.Our clients are across Digital & Technology Consulting, Management Consulting, Application Services & Infrastructure Technology and Business Process Outsourcing.I have worked with clients in both Central/ State Government Public Sector organizations, Large Private enterprises as well as delivered programs for some of the prestigious multilateral organizations like The Bill & Melinda Gates Foundation, IFC & The World Bank etc. Show less

Supporting our clients are across Digital & Technology Consulting, Management Consulting, Application Services & Infrastructure Technology and Business Process Outsourcing in Public Sercices SpaceWorked with clients in both Central/ State Government Public Sector organizations, Large Private enterprises as well as delivered programs for some of the prestigious multilateral organizations like The Bill & Melinda Gates Foundation, IFC & The World Bank etc.

At Vertex I have been handling a large variety of assignments • Bid Process (RFPs): Have led and actively participated in various stages of the bidding process - response for proposal, solution design and pricing for international & domestic clients• Client Relationship Management: A portion of my time is dedicated managing relationships with existing and prospective clients. Currently and in the past have managed clients in the BPO, Aviation, IT space. • Global Process… Show more At Vertex I have been handling a large variety of assignments • Bid Process (RFPs): Have led and actively participated in various stages of the bidding process - response for proposal, solution design and pricing for international & domestic clients• Client Relationship Management: A portion of my time is dedicated managing relationships with existing and prospective clients. Currently and in the past have managed clients in the BPO, Aviation, IT space. • Global Process Deployment: Have lead the global deployment of Operational as well as System driven process both for a large global Internet Client. In the past have also participated in global deployments of internal process/Systems• Process analysis & review: Have on many occasions for both external clients in the role of a consultant/analyst as well as internally analyzed business process from a view of creating efficiency, off-shoring, replicating globally etc.• Contract Negotiations: Have been the lead for and actively participated in contract negotiations with clients and vendors. Show less

I worked with the KPO (Knowledge Process Outsourcing) Division of WNS, handling a client in the Travel & Tourism Sector as a part of their Group Purchasing Department. My main responsibility and KPI at WNS is running & growing the relationship of WNS with the Client, with whom I work on a direct, one -to-one reporting basis. My role requires me to be based out of the London office of the client for a minimum of 3 months in a year.Some of my main responsibilities at the… Show more I worked with the KPO (Knowledge Process Outsourcing) Division of WNS, handling a client in the Travel & Tourism Sector as a part of their Group Purchasing Department. My main responsibility and KPI at WNS is running & growing the relationship of WNS with the Client, with whom I work on a direct, one -to-one reporting basis. My role requires me to be based out of the London office of the client for a minimum of 3 months in a year.Some of my main responsibilities at the Clients end areResponsible for managing the relationship with providers of analytical materials and other primary and secondary informationResponsible for supporting high value / high risk sourcing processes with scenario and sensitivity analysis to clearly understand the financial impact.Responsible for development and production of evaluation criteria for potential and existing suppliers to the client..Responsible for identification of suitable supplier measurement criteria for key strategic suppliers.Accountable for liaison with the Information Management and Process and Systems functionResponsible for managing the relationship with a few key suppliers in order to deliver quick results & costs savings. Responsible for bringing on board (the clients) tough internal customers on new projects.Responsible for supporting the cross functional team in provision of information for business cases. Show less

Was based in India Head Quarters (New Delhi).Responsible for analyzing, evaluating, developing, sustaining and prioritizing a portfolio of corporate accounts and key strategic travel agencies.Managing a distribution channel, front/ middle and top line promoters, actual travelers (customers) and working towards achieving growth in the market share, revenue, profit margins and portfolio expansion both horizontally and vertically.Developing customer relationships in order to increase… Show more Was based in India Head Quarters (New Delhi).Responsible for analyzing, evaluating, developing, sustaining and prioritizing a portfolio of corporate accounts and key strategic travel agencies.Managing a distribution channel, front/ middle and top line promoters, actual travelers (customers) and working towards achieving growth in the market share, revenue, profit margins and portfolio expansion both horizontally and vertically.Developing customer relationships in order to increase business volumes and customer delight.Monitoring and tracking of business volumes, growth, segmentation, performing portfolio analysis, developing and implementation of marketing and contingency plans.Implementation of corporate contracts, specific deals, tie-ups, revenue & yield management for the portfolio.Conduct presentations and training programs based on KLM product and services to corporate & travel agency accounts and for customer services (internal & external customers).Coordinating with CRS's for ticket capping and CRS cost & other fares related issues.Contract Manager for two new processes incorporated after the merger with Air France. Responsible for transitioning & running the process for KLM. Show less

Process Setup for all offshore VendorsBuilding Process Procedures based on SLAs between Clients & Vendor PartnersCompliance DTP`s for all offshore sitesContractual Agreements and Vendor Management between clients & vendorsManaging all the Operational activities based in New Delhi Reporting all Operational Metrics to Clients in the US. Ensuring all targets are met within specified timelines and guidelines.

1) Analyzing client reporting based on prototype2) Assisting with the financials involving migrations of all new processes.3) Generation of MIS and quality scorecards.