Throughout my 15+ year SaaS career, I've engineered customer success and account management strategies across diverse verticals and customer segments. My strategies are resourceful, scrappy and ambitious. I successfully improve retention and expansion across a range of customers - from scaled SMB programs to 1:1 relationship building at the Enterprise level. My creative approaches drive revenue and advocacy - converting client relationships from transactional, reactive interactions into proactive, long-term, value-driven partnerships that result in increased GRR and NRR. I practice servant leadership, where my philosophy centers on data-driven human empowerment. I build durable and strategic cross-functional bridges between teams and fellow leaders by creating a unified vision focused on customer value and revenue growth. Constantly learning with a growth mindset, I read, I listen and I share to uncover best practices and to challenge the status quo. I am particularly excited by AI and how it can revolutionize customer engagement while leveraging the human element of personalized connections.