Bhanu Arora Email & Phone Number

Toronto, Ontario, Canada

Niagara, Ontario, Canada

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Compiled revenues, expenses and competition reports to help senior leaders effectively plan business direction and operational strategies.• Helped with planning schedules and delegating assignments to meet coverage and service demands.• Always Provided each gas station customer with the highest levels of service and satisfaction.• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.• Regularly communicated with vendors and assisted with restocking shelving and product displays.• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.• Handled customer service by dealing with complaints, organizing stock and answering customer questions.• Mentored 5-member team in applying effective sales techniques and delivering top-notch customer service.• Assisted customers with issues at the pump, and contacted service technicians when necessary.• Operated: cashier and pump register, bills counter machine, credit cards machine and lottery machine.• Increased sales revenues by 20% over 18 months by promoting complementary products and educating customers about store promotions.

Toronto, Ontario, Canada

• Compiled customer feedback and recommended service delivery improvements to management.• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Described bundles, Internet services and home security programs to customers, thoroughly explaining details and care of merchandise.• Entered customer interaction details in company software to track requests, document problems and record solutions offered.• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.• Boosted sales revenue by skilfully promoting diverse bundles and service plan options.• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.• Evaluated account and service histories to identify trends, using data to mitigate future issues.• Collected customer feedback and made process changes to exceed customer satisfaction goals 94%.• Created effective strategies to target new markets after researching and analysing competitor behaviour.

Jalandhar Area, India

• Handled 4 major provinces in India to get sales in the business.• Prepared conference or event materials, such as flyers or invitations for stakeholders.• Set up appointments with potential and current customers to discuss new products and services.• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.• Upsold and closed customer sales by driving product benefits around client needs and increased revenue to 35% in 4 months.• Coordinated trade shows and created marketing collateral to reach greater potential customers.• Utilized various sales techniques to develop relationships with customers and drive sales.• Used CMS to maintain the company database with essential account and sales information.• Utilized effective communication and active listening skills to create client rapport to grow profitability.• Collected and processed payments.• Provided sales consultations on the functional and stylistic benefits of each custom product.• Helped resolve client problems quickly with superior customer service.

Post Graduation Diploma, Computer Programming, Specific Applications, A

Activities and Societies: - Part of Team of Table Tennis - Volunteer in the local city temple - Participated in the school festInformation.

Bachelor'S Degree, Computer Application, A

Google It Professional Certificate, Junior It Analyst Program, In Progress

Assemble computer components based on customer requirements Install, configure, and troubleshoot: hardware and software components.

Education record