• Setup teams in JIRA, create Scrum and Kanban Boards, updating Board real time during daily scrum• Held weekly sit down with product owners coaching and assisting in backlog refinement activities• Develop and oversee team level reporting; utilizing Jira to track progress and Confluence and Jira for reporting• Implemented weekly open Q&A sessions where squad members, product owners and often Business stakeholders joined to ask Scrum questions, and to learn more about Scrum.• Provided continuous visibility into gaps, issues, risks, and dependencies across Squads by establishing a Scrum of Scrums-like daily sync attended by SM, PO, Tech Leads from various squads. This approach was praised by the Executive Director

• Served as scrum master for 16 Squads over the 4 years• Identify and remove squad’s impediments/distractions that interfere with the team's ability to deliver against their commitments by organizing weekly touch point meetings with the dependent and impacted personnel.• Facilitated daily scrum, backlog refinement, and sprint planning using JIRA real time for transparency and agreement • Maintained and updated squad process metrics and artifacts to ensure accurate and transparent communications to Product Owner and other stakeholders• Implemented weekly open Q&A sessions where squad members, product owners and often Business stakeholders joined to ask Scrum questions, and to learn more about Scrum.• Developed monthly 2-hour Scrum Master Improvement workshop where Scrum Masters gathered to discuss challenges and share best practices.• Established bi-weekly CoP for Product Owners from various squads• Facilitated sprint planning, Sprint Review, Retrospective, ensuring inspection and adaption occurred frequently and continuously ensuring value was delivered as defined by the Sprint goal and final increment. Ensured all Scrum events occurred coaching team as needed, removing impediments, and assisting Development Team in being self-organizing.

• Served as Scrum Master for 7 Squads over the 2 years.• Initially was partnered with a Senior Scrum Master and Agile Coach for over 6 months to be trained hands on in this new Scrum Master role.• Facilitated sprint planning, Sprint Review, Retrospective, ensuring inspection and adaption occurred frequently and continuously ensuring value was delivered as defined by the Sprint goal and final increment. Ensured all Scrum events occurred coaching team as needed, removing impediments, and assisting Development Team in being self-organizing

• Involved in gathering Business Requirements and Analysis.• Involved in installation, configuration and maintenance of Web Sphere Application Server 8.5.5.0, IIS 6.0 in a network deployment environment on UNIX platform - used Admin Console and WSA admin scripting.• Installed and maintained multiple Apache Tomcat server instances and managed WAS plug-in configurations. • Troubleshooting various problems in different stages of development using log files and with coordination from development.• Worked with different teams in gathering the information on firewall, network, and load Balancer.• Worked with Splunk tool to monitor all the logs for production and non-production.

• Involved in the software deployment and patch fix deployment projects• Worked with the development staff and application vendors to determine compatibility of upgrades and fixes and implementation plans • Configured Web Sphere Application server 6.0 with Web Sphere MQ 6.0 • Created Queues, Alias Queues, Dead Queues, and configuration in cluster environment• Created Channels in server and client location and integrated them• Supported and monitored all applications in the development, testing and production environments

• Worked with Oracle, DB2 and other databases• Supported multiple small and large-scale projects• Gained knowledge and understanding of system administration best practices• Monitored and prevented the system resource consumption from negatively affecting service availability• Involved in reporting and resolving incidents as well as identifying root cause and repeat offenders in various systems• Involved in the implementation and maintenance of a highly available and scalable system infrastructure• Escalated problems requiring more in-depth knowledge to Tier 4 engineers in order to meet customer service level agreements

• Involved in the installation, configuration and maintenance of Web Sphere Server and Applications on multiple platforms• Configuration and maintenance of Web Sphere security• Rotating on-call support• Supported load tests of critical applications and determining optimal configuration

• Installation and configuration of Webservers (WebSphere and HTTP, Apache and other web servers)• Administration of Webservers (WebSphere and HTTP and Apache and other), including performance tuning• Maintain the integrity, performance, security, and availability of multiple WebSphere Commerce (WCS) and WebSphere Application Server (WAS) environments, including installing, upgrading, patching, backup/recovery, performance analysis and tuning, and monitoring• Administer, maintain, develop, and implement policies and procedures for ensuring security and integrity of WCS/WAS systems• Design optimal solution for WebSphere Commerce infrastructure for DEV, TEST, VALIDATION, STAGING, PRODUCTION - using WAS/WCS System Administration v8.x• Hands-on knowledge in Clustering/Federation of WCS/WAS Instances (with Node Deployment) - IBM HTTP Server, IBM Plug-In, IBM WCS/WAS Instances, Deployment Manager, DB2 JDBC Connection• Install and configure IBM WebSphere Commerce Server (WCS) Enterprise Edition version 8.x - preferably in LINUX Environment (or other UNIX)• Patch, upgrade, and migrate WAS releases