Reviewing, researching and resolving customer inquiries in an effective and timely manner.Handling several aspects of dispute process while ensuring compliance with Federal regulations, merchant and company policies.Monitoring dispute transactions and routed fraudulent activity to the appropriate department.Handling various SPOC duties such as collating case tracker or making required changes to analyze the team performance, collating over limits and manual allocation as required and help Team leader with internal sampling.Proven history of consistently exceeding targets and meeting metrics.

Worked on Salesforce CRM, created and maintained client projects, budgets, and accounts.Ensuring compliance by auditing business processing documents such as statement of work and delivering deliverables within defined SLA.

Worked with Discover financial services, Finacle based project to maintain customer's checking and saving account details.Worked with Development Bank of Singapore operations where in helped in restoring customer account details and maintaining it for easy retrieval as per company policy.