I am a ServiceNow Developer with over 5 years of experience in software development and ServiceNow administration. As a certified ServiceNow Application Developer, I have demonstrated expertise in the ServiceNow platform and its applications.Recently, I led a major upgrade of our ServiceNow platform to its latest version, with a strong emphasis on optimizing the HR Service Delivery (HRSD) module to achieve peak performance, scalability, and stability. I utilized the Automated Test Framework (ATF) to enhance testing efficiency within a global technology setting. My role also involved integrating ServiceNow with essential systems like Azure DevOps, JIRA, and LDAP to support comprehensive service management. Additionally, I conducted in-depth integration of HRSD functionalities to enhance employee service management and collaboration.My objective is to leverage my technical skills and insights to develop innovative solutions that effectively meet complex business needs.