Bhanu Saini work email
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Bhanu Saini personal email
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With over four years of experience as a manager and subject matter expert at Concentrix, I have developed and honed my skills in customer service management, stakeholder management, and analytical skills. I have successfully handled escalations, monitored performance, and improved quality for various processes and clients, including Macy's, Bloomingdale's, and Virgin Media.As an assistant manager, I lead and support teams to meet and exceed the center and LOB targets, as well as the SLAs set by the clients. I also manage the client relationship and communication, ensuring customer satisfaction and retention. My goal is to leverage my finance background and my technical and interpersonal skills to deliver optimal solutions and value to the customers and the organization.
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Assistant ManagerConcentrix May 2022 - Apr 2024Gurugram, Haryana, India -
Assistant ManagerConcentrix Dec 2017 - Apr 2024Gurugram, Haryana, India
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Senior Subject Matter ExpertConcentrix Feb 2020 - Apr 2022July20-Till date (Process- Macy’s as Senior Subject Matter Expert)Escalation Chat handled of Macy’s and Bloomingdale's customers.Driving teams in order to meet center and LOB targets.Identify the challenges and BQ’s in order to improve quality of work.Feb20 – July20(Subject Matter Expert)Client relationship management- Customer and client escalation calls.Monitoring team attendance, performance data, schedule adherence and reports issues arising to management.Assist in monitoring daily performance against SLA’s set by client.
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Senior PractitionerConcentrix Dec 2017 - Jan 2020Dec18 – Feb20 - Senior Practitioner (Process -Virgin Media)Providing technical assistance to the customers over the phoneWorking on to improve daily FTR and reduction of wastages.
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Senior Executive OperationsAegis Limited Jun 2016 - Nov 2017Gurgaon, IndiaDirect interaction with customer’s queries and providing resolution.Generation of MIS for LEAD Management.Analyze customer requirement and market expectations with current resources.Outcome presentation for further improvement.Primary focuses on Deliverance of quality service. -
Branch Operations ExecutiveEdelweiss Tokio Life Insurance Jun 2014 - Apr 2016New Delhi Area, IndiaBusiness Forms logging in the company portal* Doing quality checking of Life Insurance Proposal Forms received in Branch.* AOB forms scrutiny, irda verification.* Analyzing, monitoring, and strategic management* Conducted training sessions for new employees regarding NB, AOB and Renewal.* Daily and monthly generations of MIS reports to further analysis of policies.* Decision making and gathering team to increase fluency in the process* Handling queries from branches regarding status, daily receiving, and requirements.* Defined benchmarks for product quality based on specific customer requirement.* Monitored and compared actual result with benchmarks to eliminate future deviations* Ensured on-time renewal based on benchmarks to improve performance.* Responsible for renewal collection within credit period and completion of bank formalities.* Administration and organizing of branch level activities* Oversees the operations of branch accounts, and timely auditing. -
Marketing InternSharekhan Jun 2012 - Aug 2012generating new customers. and also gives them financial advice regarding stock market and whether to invest in them or not.
Bhanu Saini Skills
Bhanu Saini Education Details
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Finance, General -
Kasturi Ram College Of Higher EducationA
Frequently Asked Questions about Bhanu Saini
What is Bhanu Saini's role at the current company?
Bhanu Saini's current role is Assistant Manager at Concentrix | Strategy Implementation, Driving Team Success.
What is Bhanu Saini's email address?
Bhanu Saini's email address is bh****@****okio.in
What schools did Bhanu Saini attend?
Bhanu Saini attended Sikkim Manipal University - Distance Education, Kasturi Ram College Of Higher Education.
What are some of Bhanu Saini's interests?
Bhanu Saini has interest in Playing Soccer, Children, Politics, Soccer, Education, Watching Lawn Tennis, Enjoying Solving Puzzles, Environment, Science And Technology, Disaster And Humanitarian Relief.
What skills is Bhanu Saini known for?
Bhanu Saini has skills like Team Management, Problem Solving, Market Research, Decision Making, Retention Management, Negotiation, Office Administration.
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Bhanu Saini
Total Productive Maintenance L Energy Efficiency L Lean Manufacturing L Root Cause Analysis L Automation L Continuous Improvements L Safety Leadership L Best Maintenance Practices L Cbm L Quality ManagementSitarganj
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