Bhanu Gurram Email & Phone Number

Geelong, Victoria, Australia

Geelong, Victoria, Australia

Australia

As the Program/Project Manager for Project Lotus, Peninsula Health, a major public health service catering to the Frankston and Mornington Peninsula community, I played a pivotal role in leading the Statement of Work (SOW) and eServices Contract initiatives to a successful closure. I played a central role as a Project Manager in leading this transformation of Human Resources Information System (HRIS), leveraging the capabilities of SAP SuccessFactors. My primary focus revolved around overseeing and directing this comprehensive initiative, aiming to elevate and optimise various aspects of our human resources functionalities within the Peninsula Health.The scope of this transformative project encompassed various modules within SuccessFactors, including Employee Central, Recruitment Marketing (RKM), Recruitment Management (RCM), Onboarding, Performance & Goals Management (PMGM), Succession and Development, and Employee Central Payroll (ECP). This comprehensive approach aimed at enhancing Peninsula Health's human resources functionalities and streamlining processes for optimal efficiency and performance.

Australia

In my role as a Program Manager within the IT domain, I have been instrumental in managing significant Merger and Acquisition (M&A) activities, such as Bit-Isle, Metronode, and joint ventures like Panda (China). Throughout these endeavors, my responsibilities involved effective coordination with various IT teams for functions like Functional Design (FD), Development, and System Integration Testing (SIT), as well as collaborating with business teams for Business Requirement Documents (BRD) and User Acceptance Testing (UAT). This cross-functional engagement ensured a seamless end-to-end (E2E) process, fostering strong working relationships between business and IT teams.A key aspect of my role is collaboration with different departments, suppliers, and vendors, both internal and external. Delegating work strategically, I focus on directing attention where it is most needed, optimising the collaborative efforts across various entitiesProject Manager for a Complex HRIS implementation to develop cloud-based tools for people management practices and a world-class digital employee experience for over 13,000 employees, Modules of SuccessFactors implemented : Employee Central, Recruitment Marketing (RKM), Recruitment Management (RCM), Onboarding, Compensation, Performance & Goals Management (PMGM), Succession and Development.Service Management:• Oversee service delivery during project implementation and beyond, including rollout, service desk, IT Ops, and enhancements. Service Level Agreement (SLA) Management:• Monitor performance metrics and manage SLAs with the customer.• Reporting including client SLA reports and executive management dashboards.• Continuously identify areas for improvement and implement changes to enhance SLA performance across all service elements.Financial Management:• Effectively manage the financial aspects of service delivery, including budget management, expense tracking, and adherence to budgetary constraints.

As a key contributor of the Business Advisory Services (BAS) team, I spearheaded the management of CRM (Customer Relationship Management) and HCM (Human Capital Management) projects for key clients. My role involved driving comprehensive business solutions tailored to meet customer requirements and ensuring the seamless end-to-end delivery of engagements.In my capacity as a CRM and HR Subject Matter Expert, I played a crucial role in supporting the design and development of solutions to precisely address the unique needs of our customers. My responsibilities extended to overseeing the overall engagement revenue and profitability, emphasizing a strategic approach to project financials.A significant aspect of my role included the development and presentation of Proof of Concepts to prospective clients. This involved showcasing the capabilities of SAP CRM, SALESFORCE.COM, and SAP SuccessFactors products. These demonstrations were geared towards formulating reliable solutions for the critical business requirements of our customers, illustrating our proficiency in delivering impactful and tailored solutions.

Led and managed comprehensive competencies in SAP CRM, Salesforce.com, and SAP SuccessFactors. Spearheaded a high-performing team of more than 70 consultants, encompassing Solution Architects, Business Analysts, Functional Consultants, Technical Leads, and Technical Consultants

Singapore

Contributed to the business by offering technology support through the utilisation of ERP technologies, particularly CRM. Held accountability for solution design and the successful delivery of projects, coupled with overseeing change management. Managed a support team to ensure adherence to SLAs in the incident management process

Singapore

Within this role, I am instrumental in guiding clients through their technology transformation using ERP technologies like SAP CRM. I take charge of the end-to-end process, managing solution design and delivery for CRM projects, leading pre-sales activities, and serving as the head of the firm's CRM competency team based in Singapore

Indonesia

As the SAP CRM Functional Lead, I played a pivotal role in overseeing key phases of the CRM implementation for our telecommunications client in Indonesia. My responsibilities encompass Requirement Gathering, Realisation, Testing, and providing crucial support during the Go-Live and Hypercare phases of the projects.

Kolkata, West Bengal, India

In my role, I hold responsibility for providing support post the CRM implementation go-live. This entails promptly addressing daily incidents reported by business users while ensuring strict compliance with SLAs. Furthermore, I actively participate in the implementation of changes to meet the evolving needs of the business.

Guntur, Andhra Pradesh, India

As the Sales Head for the Southern region of India, I am tasked with driving business development by identifying and exploring untapped areas for potential growth. My responsibilities include managing the distribution network by appointing new distributors and dealers while fostering sales in the existing channel network to enhance market share. I have successfully introduced innovative programs and implemented strategic initiatives to secure and expand our business footprint.

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Master of Business Administration - MBA

Master Of Science - Ms, Mathematics And Computer Science

Master of Science - MS